About MedicalRide

Medical transportation can be difficult to arrange, particularly when a passenger requires wheelchair accessibility, stretcher transportation, bariatric accommodations, assistance entering a residence, long-distance transportation, or other specific support.

MedicalRide helps simplify that process by providing:

• Searchable information about medical transportation providers
• Local and service-area information
• Structured transportation requests
• Provider discovery and matching
• Opportunities to compare available providers
• Communication and marketplace coordination
• Information about provider status and available verification signals

Depending on the request and the providers available in the area, customers may receive information or responses from multiple providers, helping them compare availability, capabilities, service terms, and pricing.

MedicalRide maintains a directory of independent transportation providers using information from a combination of sources.

These may include:

• Publicly available business information
• Provider websites and public profiles
• Provider submissions
• Provider enrollment records
• Direct communications with providers
• Marketplace activity
• User-submitted corrections
• Other information reasonably available to MedicalRide

Some provider listings are based primarily on public information and have not been claimed by the provider.

Other providers have enrolled directly with MedicalRide.

Some enrolled providers have also supplied documentation for MedicalRide’s verification process.

We clearly distinguish these statuses so users can understand the level of information available about a provider.

Learn more in our Provider Status & Verification Standards.

MedicalRide uses reasonable, good-faith and best-effort processes to maintain useful provider information.

Depending on the provider and listing status, we may review factors such as:

• Business and contact-information consistency
• Advertised transportation services
• Service areas
• Provider-supplied information
• Public reputation information
• User feedback
• Provider responsiveness
• Documentation voluntarily supplied to MedicalRide

MedicalRide does not represent that every provider, service, document, licence, insurance policy, vehicle, driver, or business detail has been independently verified.

Information can also change after it has been reviewed or published.

Customers should confirm important information directly with the provider before arranging transportation.

Providers appearing on MedicalRide are independent businesses.

They remain responsible for their own:

• Licences and operating authority
• Insurance
• Vehicles and equipment
• Drivers and personnel
• Training
• Pricing
• Scheduling
• Service delivery
• Representations to customers
• Compliance with applicable laws and regulations

A listing, enrollment, membership, or verification status on MedicalRide is not a guarantee or endorsement of a provider’s safety, performance, availability, pricing, or suitability for a particular passenger.

MedicalRide aims to make it clear where provider information comes from and what different provider statuses mean.

Users can learn more about:

• Provider Status & Verification Standards
• How MedicalRide Builds and Maintains Its Directory
• Terms of Service
• Privacy Policy
• Legal Notice
• Disclaimer

Providers and users can also report information that may be inaccurate or outdated.

If you believe provider information on MedicalRide is inaccurate or needs to be updated, contact:

support@medicalride.org

Please include the provider name, the relevant MedicalRide URL, and the information you believe should be reviewed.

MedicalRide will review reasonable correction requests using the information available to us.

MedicalRide.org is operated by Tipmunk SASU, a French simplified joint-stock company.

Additional corporate and legal information about the operator is available in the MedicalRide Legal Notice.

MedicalRide is intended for non-emergency transportation discovery and coordination.

MedicalRide does not provide medical advice and does not determine the clinically appropriate level of transportation.

For a medical emergency, call 911 or the applicable local emergency number.