Privacy Policy
This page explains what information MedicalRide.org collects when you request a ride, how that information is used, and the limited situations in which it is shared.
Information we collect
We collect the ride details you provide, including route, timing, accessibility needs, and your contact details. If you later complete payment after receiving confirmed ride details, payment information is processed through our payment providers. We may also collect technical usage information such as browser data and analytics signals used to improve the service.
How we use information
We use your information to calculate pricing, coordinate booking requests, contact transportation providers, send confirmations and updates, process payments, and support customer service.
The purpose of collecting structured ride details is to reduce repeated phone calls, help match the request with providers that appear to fit the route and capabilities needed, and make pricing and confirmation steps clearer for patients, caregivers, older adults, and families under stress.
When we share information
We share only the information needed to coordinate and complete the ride with independent providers, payment processors, and service vendors that support the platform. We do not sell your personal information.
Before a provider accepts a ride, we may limit sensitive contact details where practical. After acceptance or when you request a callback, we may share the contact and trip details needed for scheduling, pickup, payment, safety coordination, and customer support.
In quote-request or marketplace workflows, we may share ride logistics with multiple providers so they can evaluate availability, pricing, vehicle fit, equipment needs, access concerns, and timing. Depending on the workflow, direct customer or passenger contact details may be withheld, masked, limited, or released later after provider acceptance, customer acceptance, payment status, provider fee status, fraud review, or other operational checks.
Retention and security
We retain information for operational, legal, and support purposes. We use reasonable technical and organizational measures to protect your information, but no system can guarantee absolute security.
Privacy and data questions
For privacy or data questions, text MedicalRide.org support at (347) 450-9450 only. Official address: 445 Hamilton Avenue, White Plains, NY 10601.