Provider Network Terms

Last updated: July 21, 2026 · Provider terms version: 2026-07-membership

Agreement to these terms

By submitting an enrollment application, accepting an invitation code, creating a provider dashboard account, saving a payment method, authorizing a membership, applying for a membership coverage lane, using an individual booking page, responding to a MedicalRide.org request, or accepting a ride coordinated through MedicalRide.org, the provider agrees to these Provider Terms. If the person submitting the application acts for a company, that person represents that they are authorized to bind the company to these Provider Terms.

MedicalRide.org is operated by Tipmunk SASU, a French societe par actions simplifiee unipersonnelle (SASU), share capital EUR 1, registered with the Paris Trade and Companies Register under number 107 697 385, with registered office at 47 rue Vivienne, 75002 Paris, France. MedicalRide.org is the public-facing platform name used for provider enrollment, provider directory, quote routing, booking support, and related MedicalRide workflows.

Network role and independent provider status

MedicalRide.org is a coordination and technology platform. Providers remain independent businesses responsible for their own drivers, attendants, vehicles, equipment, licensing, permits, insurance, safety practices, dispatch operations, pricing accuracy, taxes, and ride completion. Enrollment, an invitation code, or a public provider page does not create an employment, agency, franchise, partnership, or exclusive relationship with MedicalRide.org.

MedicalRide.org is not the transportation provider, motor carrier, ambulance operator, medical escort provider, or common carrier for provider-performed trips. Before accepting, quoting, booking, or performing any request, the provider must determine that the provider is authorized and insured to perform that specific trip and that the provider can satisfy all licensing, permits, insurance, driver and vehicle compliance, patient-handling, and state or federal requirements that apply.

Enrollment, approval, and ongoing eligibility

Submission of an application does not guarantee approval, matching, lead volume, ranking, or continued inclusion. MedicalRide.org may approve, decline, defer, pause, remove, or limit a provider at any time based on network demand, service coverage, capabilities, responsiveness, customer experience, reputation, safety concerns, documentation, compliance issues, data quality, or other operational considerations.

Submission of an application, membership request, saving a payment method, or estimated membership result does not guarantee approval, activation, request volume, ranking, exclusivity, continued inclusion, or a specific number of requests. MedicalRide.org may invite existing enrolled providers to apply for membership coverage lanes before opening additional lanes to new providers, but this does not guarantee approval or continued availability.

A provider may receive access to an individual booking page before being included in the central MedicalRide.org matching engine. Central engine inclusion is subject to MedicalRide.org review, verification, and approval. MedicalRide.org may request additional documentation, pricing clarification, insurance evidence, license information, W-9 or tax information, payout setup, or operational details before approval or at any later time.

Accuracy of provider data and pricing

Providers are responsible for keeping company details, service areas, availability, dispatch contacts, capabilities, weight limits, vehicle classes, rates, add-on fees, payout preferences, and individual page settings accurate and current. Provider profile answers may be used directly by MedicalRide.org's pricing, routing, matching, quote, notification, and dashboard systems. Providers must promptly update any inaccurate or outdated information.

Provider answers about base ZIP code, service radius, stretcher capability, weekend availability, operating hours, dispatch contacts, and availability may be used to determine coverage lane, member seat availability, membership pricing, request routing, and notification eligibility. Providers must keep this information accurate and must update it promptly if their service area, capability, or availability changes.

If a provider enters a service, capability, coverage area, same-day phone, operating hour, rate, or fee into the dashboard, MedicalRide.org may treat that information as operationally active. If a profile does not accurately reflect the provider's limitations, the provider must update the profile or notify MedicalRide.org before accepting requests. MedicalRide.org may correct obvious formatting issues, but the provider remains responsible for the substance of the information supplied.

Provider memberships, pricing, and success fees

MedicalRide.org may route requests to free enrolled providers, marketplace providers, and approved members. Unless another workflow or written agreement applies, MedicalRide.org may charge free enrolled or non-member providers a success fee equal to 10% of completed ride amounts for completed rides generated, coordinated, booked, routed, or managed through MedicalRide.org.

MedicalRide.org may offer paid membership coverage lanes in defined coverage areas. Membership seats may be limited by coverage area, service radius, stretcher capability, weekday or weekend availability, market tier, provider responsiveness, documentation, public ratings, complaint history, licensing, registration, insurance, and other operational factors. An approved membership gives the provider eligibility and priority to receive qualified MedicalRide.org requests according to the provider's approved coverage lane, selected capability, stated availability, service area, routing rules, and MedicalRide.org's operational judgment.

A membership does not guarantee request volume, booking volume, patient selection, ranking, completed rides, revenue, customer payment, route profitability, search visibility, or exclusivity. Membership pricing may vary by coverage area tier, selected coverage lane, stretcher capability, weekend availability, market demand, member availability, or other operational factors. MedicalRide.org may show an estimated monthly rate during enrollment or on the membership application page. Final tier, availability, activation, and membership pricing are subject to MedicalRide.org review.

Unless a separate written agreement, dashboard notice, invoice, membership checkout, or workflow states otherwise, an active approved membership replaces the standard 10% completed-ride success fee for MedicalRide requests routed under that active membership coverage lane during the membership period.

Unless a separate written workflow says otherwise, there are no setup fees, referral fees, commissions, or per-trip MedicalRide.org charges for requests routed under an active approved membership coverage lane. The provider sets the trip price directly with the patient or coordinator and retains the customer payment. The provider remains responsible for explaining pricing, payment timing, cancellation terms, and any provider-specific payment requirements to the patient or coordinator before the ride is performed.

MedicalRide.org may continue to use the 10% success fee, another platform fee, a coordination fee, a referral fee, an invoice-based fee, or a request-specific fee for non-member providers; free or lower-priority providers; individual provider booking pages; marketplace quote workflows; platform-paid bookings; manually coordinated rides; special request workflows; or any request where the dashboard, invoice, written notice, or accepted workflow states that a fee applies.

Membership fees are access, eligibility, and network participation fees. They are not commissions on completed rides and are not success fees. Provider pricing may still be used to calculate immediate customer estimates, marketplace quotes, individual booking page requests, and other workflows. The provider remains responsible for entering accurate base prices, included mileage, per-mile prices, minimums, wait time charges, same-day fees, weekend or after-hours pricing, stairs fees, oxygen fees, discharge coordination fees, bed-to-bed fees, and any other required add-ons.

MedicalRide.org may condition release of full customer contact details, passenger details, dispatch details, payment instructions, quote acceptance notices, or other non-public request information on provider acceptance, customer acceptance, success-fee payment, membership status, identity checks, fraud controls, dispute controls, or other operational requirements. MedicalRide.org may also withhold or delay contact release when a quote window has closed, a customer selected another provider, payment failed, a success fee is unpaid, or a safety, quality, compliance, or fraud concern exists.

Enrolled providers can update their own pricing, service areas, availability, capabilities, payout settings, and individual booking page settings through the provider dashboard, subject to MedicalRide.org review and safety controls. For providers that are not yet enrolled, not subscribed, or not fully configured, MedicalRide.org may send ride opportunities based on MedicalRide.org default pricing, admin-entered pricing, marketplace quote collection, or a customer-agreed price instead of provider-specific dashboard pricing.

Membership enrollment, payment authorization, and cancellation

Before activating a membership, MedicalRide.org may ask a provider to save a payment method through Stripe or another approved payment processor. Membership application review can take up to 4 weeks. If MedicalRide.org collects a payment method during review or before a provider's assigned coverage lane becomes active, the provider will not be charged until activation unless the checkout page, invoice, or written notice clearly states otherwise.

By applying for membership, saving a payment method, clicking an authorization checkbox, or confirming a membership checkout, the provider authorizes MedicalRide.org or its payment processor to charge the provider the selected monthly membership amount only if the provider is approved and the provider's assigned coverage lane becomes active. MedicalRide.org will make reasonable efforts to notify enrolled providers before membership activation with the selected coverage lane, monthly rate, and first billing date.

Memberships renew monthly unless cancelled, paused, or otherwise changed according to the dashboard, checkout, or written notice. Providers may cancel before activation or anytime after approval. Cancellation stops future membership billing after the current billing period unless the dashboard, checkout, invoice, or written notice says otherwise. Membership fees are generally not refundable for a billing period that has already started, except where MedicalRide.org decides otherwise or applicable law requires otherwise.

MedicalRide.org may change membership pricing for future billing periods. If MedicalRide.org changes the monthly membership amount for an active or approved coverage lane, MedicalRide.org will provide at least 2 weeks' notice before the next billing date where the new rate would apply. The provider may cancel before that billing date if the provider does not want to continue at the updated rate. Continued participation after the notice period may be treated as acceptance of the updated membership rate for future billing periods.

MedicalRide.org does not currently offer a formal free trial unless a separate written notice says otherwise. However, a provider is not charged simply for submitting a membership application. Billing begins only after approval, activation, notice, and readiness for eligible matching requests to begin routing to the provider's approved lane.

MedicalRide.org may pause, downgrade, waitlist, remove, or decline to activate a membership if the provider's coverage lane is full, documentation is incomplete, licensing or registration is not current, public ratings or complaint history raise concerns, the provider is unresponsive, safety or compliance concerns exist, payment fails, or MedicalRide.org determines that the membership is not operationally appropriate.

Required membership authorization: “I authorize MedicalRide to activate and bill the selected monthly membership if my membership application is approved and my assigned coverage lane becomes active. I understand MedicalRide will email me before activation with my selected coverage lane, monthly rate, and first billing date. I understand that review can take up to 4 weeks and that membership provides eligibility and priority routing only and does not guarantee lead volume, patient selection, completed rides, revenue, or exclusivity.”

Membership lanes and coverage areas

Membership lanes are operational routing categories used by MedicalRide.org. They do not create an exclusive territory, franchise, partnership, agency, employment relationship, guarantee of work, or permanent right to receive requests.

Coverage lanes may be based on base ZIP code; service radius; coverage area tier; stretcher or non-stretcher capability; weekday or weekend availability; market demand; provider responsiveness; documentation; routing rules; and other operational factors.

MedicalRide.org may limit the number of active providers in a coverage lane to avoid oversaturation, improve routing reliability, and maintain network quality. MedicalRide.org may close, reopen, waitlist, split, combine, downgrade, upgrade, or reclassify coverage lanes at any time based on demand, provider coverage, safety, responsiveness, market conditions, or operational needs.

For approved membership lanes, MedicalRide.org generally attempts to route a matching request to one provider at a time instead of sending the same request broadly to many companies at once. If the first provider is unavailable, declines, cannot serve the request, does not respond promptly, or MedicalRide.org determines that another routing path is needed, the request may be routed to another provider. This routing approach does not create a permanent exclusive territory, franchise, minimum volume commitment, or guarantee that every matching request in an area will be sent to one provider.

A provider's stated service radius or coverage area does not guarantee that every request within that area will be sent to that provider. A provider may be offered a free network status, lower-priority status, paid membership lane, waitlist status, or inactive status depending on MedicalRide.org's review and operating needs.

Member responsiveness requirement

Approved members are expected to respond quickly to MedicalRide-routed requests. When a matching request is sent by SMS or email, the member should call the patient or coordinator as soon as possible and mark the outcome as booked, not booked, unavailable, or needs follow-up through the available MedicalRide workflow.

For urgent or same-day requests, providers should ideally respond within approximately 10 to 15 minutes. Requests scheduled further in advance may allow more time, but MedicalRide.org may consider the request time-sensitive whenever patient, facility, discharge, appointment, or same-day details require fast follow-up.

Providers may specify geographic coverage area, service radius, vehicle and transportation capabilities, operating hours and days, same-day or advance-booking availability, wheelchair, ambulatory, stretcher, bariatric, long-distance, or other capabilities, and reasonable minimum trip or pricing requirements. MedicalRide.org uses that information to route requests that reasonably match the provider profile, but the provider remains responsible for confirming fit before accepting or booking a ride.

If a member repeatedly misses requests, fails to update outcomes, responds too slowly, or cannot support the approved coverage lane, MedicalRide.org may pause, downgrade, waitlist, or reassign the membership lane. MedicalRide.org may also consider responsiveness when reviewing renewal, routing priority, lane activation, or continued network eligibility.

Because patients and providers communicate and finalize arrangements directly in some workflows, MedicalRide.org may not always have complete confirmation of every booking unless the provider updates the request status. Booking outcomes depend on response time, availability, service capability, price, patient timing, and whether the request still fits when the provider responds.

Payments and payout methods

Provider membership payments are separate from customer ride payments and provider payouts. Paying a membership fee does not make MedicalRide.org responsible for customer payment, provider pricing, provider collections, ride completion, refunds, chargebacks, cancellations, or provider payout disputes. Membership billing is governed by the membership enrollment, payment authorization, and cancellation section above, plus any applicable checkout, dashboard notice, invoice, written notice, or separate written agreement.

Providers may be asked to configure Stripe Connect or another approved payout method before platform-paid bookings are considered payment-ready. If a provider accepts a non-platform-paid request, the provider is responsible for sending accurate payment instructions to the customer and remains responsible for any MedicalRide.org success fees when a ride is booked/performed. MedicalRide.org is not responsible for failed, incorrect, late, disputed, or off-platform payment links supplied by a provider.

For platform-paid bookings, MedicalRide.org may authorize a customer's card when the request is placed and charge the card after provider confirmation. For provider-direct bookings, the customer may request the ride without a platform card hold, and the provider may collect payment directly from the customer after confirmation. In customer-pays-provider workflows, MedicalRide.org charges the booked provider a 10% success fee only if the provider books/performs the ride.

Under the current manual payout workflow, once a provider confirms an accepted trip, the provider may be asked to share a payment link, invoice link, Square invoice, or other payout instructions so MedicalRide.org can pay the provider before the trip when MedicalRide.org has collected or is collecting payment from the customer. MedicalRide.org is working toward more automated payout options, but current payout timing and method may depend on the selected payment workflow, customer payment status, provider payout instructions, and any dispute, cancellation, or verification issue.

Providers must not ask customers to pay outside the selected payment workflow in a way that avoids MedicalRide.org success fees. Providers must not submit false completion, payment, mileage, cancellation, or no-show information. MedicalRide.org may withhold, offset, reverse, delay, or investigate payments when there is a dispute, suspected error, fraud concern, chargeback, customer complaint, incomplete ride, or violation of these Provider Terms.

Providers must not use MedicalRide.org-originated requests, customer details, passenger details, facility details, quote links, request pages, callback requests, or dispatch information to bypass MedicalRide.org fees, redirect customers to off-platform arrangements outside the selected workflow, solicit future bookings from MedicalRide.org customers in a way that avoids the platform, or interfere with MedicalRide.org's customer relationship, provider relationship, fee collection, payment processing, or support process.

For approved members, bypass restrictions still apply to MedicalRide.org-originated requests and customer details even where no 10% fee is charged on a specific completed ride because an active membership applies.

Use of provider name, logo, and profile content

By enrolling or maintaining a profile, the provider grants MedicalRide.org a non-exclusive, royalty-free, worldwide license to use, reproduce, display, format, publish, and distribute the provider's business name, trade name, logo, website, contact details, service descriptions, rates, coverage information, profile content, and operational details for platform operations, provider matching, quote pages, customer communications, dashboards, administrative review, marketing, search listings, and related provider-network purposes. The provider represents that it has the rights needed to grant this permission.

Ride requests, acceptance, and provider confirmation

Ride requests are not confirmed until an authorized provider accepts and supplies the required dispatch, driver, vehicle, payment, and pickup details. Providers must promptly accept, decline, or request clarification. Providers must not represent a ride as guaranteed until they can actually perform it. Providers are responsible for the accuracy of any payment link, cancellation policy, pickup instructions, dispatch phone, driver name, vehicle plate, or other details they submit.

When accepting a request, the provider must review the pickup and drop-off addresses, requested date and time, mobility level, assistance level, stairs or elevator details, oxygen or equipment needs, patient weight when supplied, ride purpose, return structure, wait-and-return needs, companions, notes, and any other request details available in the dashboard. If the provider cannot safely or lawfully complete the ride as requested, the provider must decline or request clarification instead of accepting.

After accepting, the provider must provide accurate confirmation details for the customer, including any driver, vehicle, dispatch, payment, pickup, timing, facility, or special instruction details required for the ride. If the provider later cannot complete the ride, expects a material delay, or must change the terms, the provider must notify MedicalRide.org and the customer promptly through the available workflow.

Customer information and privacy

MedicalRide.org may provide providers with customer and passenger information needed to evaluate, accept, coordinate, and complete a ride. Providers must use that information only for the requested transportation service and related customer support. Providers must protect customer and passenger information, limit access to personnel who need it, and comply with applicable privacy, security, recordkeeping, and communication laws.

Providers must not sell, rent, publish, misuse, or retain customer information for unrelated marketing or unrelated services. Providers must not contact customers outside the ride workflow except as reasonably needed to coordinate or complete the requested ride, collect an approved provider-direct payment, resolve a service issue, or comply with law.

Compliance, safety, and emergencies

Providers must comply with all applicable laws, regulations, licensing rules, insurance requirements, employment obligations, tax obligations, privacy obligations, and transportation safety standards. MedicalRide.org is not for emergencies and does not dispatch ambulances. Providers must not accept emergency medical requests through the platform and should direct emergency situations to 911.

Providers are responsible for determining whether they are qualified and equipped for each accepted ride. Providers must maintain any required commercial insurance, vehicle safety standards, driver screening, training, certifications, permits, background checks, and operating procedures required by law or by their own contracts. Providers must not use MedicalRide.org to provide services they are not authorized, insured, staffed, or equipped to perform.

MedicalRide.org may ask for insurance, licensing, or compliance references as an operational safeguard, but that review does not transfer provider obligations to MedicalRide.org and does not certify that a provider is legally or clinically suitable for any specific trip.

Cancellations, no-shows, refunds, and disputes

Providers must communicate cancellation policies honestly and in advance when possible. If a customer cancels, a provider cancels, a no-show occurs, a ride is delayed, a route changes, or a refund is requested, MedicalRide.org may review dashboard records, provider communications, customer communications, payment status, dispatch details, and other available information. MedicalRide.org may decide how to display status, whether to send customer notices, and whether a success fee, provider payout, refund, or invoice remains appropriate.

The provider's cancellation and no-show policy generally applies to accepted trips when that policy is disclosed during acceptance or is saved in the provider profile and communicated to the customer. Providers may set trip-specific cancellation and no-show terms when accepting a ride, and MedicalRide.org may communicate those terms to the customer as part of the confirmation or payment workflow. Any minimum cancellation compensation, no-show amount, late-cancellation window, or refund rule is determined by the provider's disclosed policy for that trip unless MedicalRide.org and the provider agree otherwise in writing.

Providers must cooperate with reasonable dispute review requests. Failure to provide accurate ride records, payment records, dispatch details, or completion details may result in delayed payment, removal from matching, disabling of an individual booking page, or other account restrictions.

No guarantees and limitation of platform responsibility

MedicalRide.org does not guarantee request volume, ranking position, revenue, customer payment, route profitability, provider acceptance rates, or uninterrupted platform availability. To the maximum extent permitted by law, MedicalRide.org is not responsible for a provider's drivers, vehicles, dispatch decisions, customer service, route execution, injuries, delays, missed appointments, property damage, regulatory violations, or failure to complete accepted rides.

A paid membership, membership lane, coverage lane, estimated market tier, or saved payment method does not guarantee request volume, ranking, revenue, patient selection, completed rides, customer payment, or exclusivity.

To the maximum extent permitted by law, any claim, citation, loss, injury, property damage, payment dispute, licensing issue, insurance issue, service failure, or passenger-handling issue arising from the transportation service is the provider's responsibility, not MedicalRide.org's responsibility.

Indemnity

The provider agrees to defend, indemnify, and hold harmless MedicalRide.org and its owners, officers, employees, contractors, vendors, and affiliates from claims, losses, liabilities, damages, costs, and expenses arising from the provider's services, vehicles, drivers, personnel, data, pricing, payment links, customer communications, legal compliance, negligence, misconduct, or breach of these Provider Terms.

Suspension, removal, and account restrictions

MedicalRide.org may pause, restrict, suspend, remove, or terminate a provider profile, dashboard access, central engine inclusion, individual booking page, quote page, payment workflow, or outreach eligibility at any time. Reasons may include incomplete information, inaccurate pricing, poor responsiveness, customer complaints, safety concerns, suspected fraud, payment disputes, chargebacks, failure to pay success fees, misuse of customer data, repeated declines after matching, regulatory concerns, or any other operational concern.

MedicalRide.org may pause, cancel, downgrade, waitlist, or decline renewal of a membership or membership lane for incomplete information, inaccurate coverage details, payment failure, poor responsiveness, customer complaints, safety concerns, suspected fraud, misuse of customer data, repeated declines, regulatory concerns, oversaturation, or other operational concerns.

MedicalRide.org may also change, suspend, limit, replace, or discontinue any provider workflow, matching process, quote process, payment method, payout method, dashboard feature, individual booking page, marketplace quote page, lead delivery method, notification method, fee collection method, or operating model at any time. MedicalRide.org may move providers or requests between platform-paid booking, provider-direct payment, marketplace quote collection, manual coordination, automated outreach, phone-based support, or another workflow as business, compliance, safety, technical, payment, or operational needs evolve.

Confidentiality and platform materials

Provider dashboards, request details, customer communications, pricing logic, matching logic, admin feedback, invitation codes, and non-public MedicalRide.org materials are provided for participation in the platform. Providers must not copy, scrape, reverse engineer, misuse, disclose, or distribute non-public platform materials except as needed to evaluate or complete assigned rides.

Governing terms and written agreements

If MedicalRide.org and a provider sign a separate written agreement, that written agreement controls only where it expressly conflicts with these Provider Terms. Otherwise, these Provider Terms apply to the provider's use of the platform and participation in provider workflows. A waiver of one breach does not waive any other breach. Providers may not assign platform access or provider obligations without MedicalRide.org's consent.

Changes to terms

MedicalRide.org may update these Provider Terms from time to time as the platform, payment workflows, provider tools, automation, customer needs, provider needs, and marketing costs evolve. If material operational or billing terms change, MedicalRide.org will make reasonable efforts to notify affected providers. Continued use of the provider dashboard, individual page, matching network, or ride request workflow after updates means the provider accepts the updated terms unless a separate written agreement controls.

If MedicalRide.org materially changes membership pricing, billing frequency, or provider billing terms, MedicalRide.org will make reasonable efforts to notify affected providers before the change applies to a future billing period.