Provider Network Terms

Agreement to these terms

By submitting an enrollment application, accepting an invitation code, creating a provider dashboard account, using an individual booking page, responding to a MedicalRide.org ride request, or accepting a ride coordinated through MedicalRide.org, the provider agrees to these Provider Terms. If the person submitting the application acts for a company, that person represents that they are authorized to bind the company to these Provider Terms.

Network role and independent provider status

MedicalRide.org is a coordination and technology platform. Providers remain independent businesses responsible for their own drivers, attendants, vehicles, equipment, licensing, permits, insurance, safety practices, dispatch operations, pricing accuracy, taxes, and ride completion. Enrollment, an invitation code, or a public provider page does not create an employment, agency, franchise, partnership, or exclusive relationship with MedicalRide.org.

Enrollment, approval, and ongoing eligibility

Submission of an application does not guarantee approval, matching, lead volume, ranking, or continued inclusion. MedicalRide.org may approve, decline, defer, pause, remove, or limit a provider at any time based on network demand, service coverage, capabilities, responsiveness, customer experience, reputation, safety concerns, documentation, compliance issues, data quality, or other operational considerations.

A provider may receive access to an individual booking page before being included in the central MedicalRide.org matching engine. Central engine inclusion is subject to MedicalRide.org review, verification, and approval. MedicalRide.org may request additional documentation, pricing clarification, insurance evidence, license information, W-9 or tax information, payout setup, or operational details before approval or at any later time.

Accuracy of provider data and pricing

Providers are responsible for keeping company details, service areas, availability, dispatch contacts, capabilities, weight limits, vehicle classes, rates, add-on fees, payout preferences, and individual page settings accurate and current. Provider profile answers may be used directly by MedicalRide.org's pricing, routing, matching, quote, notification, and dashboard systems. Providers must promptly update any inaccurate or outdated information.

If a provider enters a service, capability, coverage area, same-day phone, operating hour, rate, or fee into the dashboard, MedicalRide.org may treat that information as operationally active. If a profile does not accurately reflect the provider's limitations, the provider must update the profile or notify MedicalRide.org before accepting requests. MedicalRide.org may correct obvious formatting issues, but the provider remains responsible for the substance of the information supplied.

Rates, customer pricing, and platform fee

Unless a written agreement states otherwise, MedicalRide.org charges a platform processing fee equal to 10% of completed ride amounts for requests generated, coordinated, booked, routed, or managed through the platform, including individual provider booking pages. Providers should enter customer-facing prices that already include this 10% platform fee. MedicalRide.org does not add the 10% fee on top of the provider's displayed customer price unless a separate workflow or written agreement says otherwise.

MedicalRide.org currently does not charge providers an onboarding fee, subscription fee, monthly access fee, or separate network membership fee for standard participation. The standard platform fee is the 10% processing fee on completed trips generated, coordinated, booked, routed, or managed through MedicalRide.org. If MedicalRide.org later offers optional paid services or changes the fee structure, providers will be notified before those changes apply unless a separate written agreement already controls.

For marketplace quote workflows, a provider may submit its own customer-facing quote, payment link, offer expiration, cancellation policy, vehicle information, dispatch information, and other operational terms. Unless a written agreement or request-specific notice states otherwise, if a customer accepts a provider quote generated, routed, or managed through MedicalRide.org, the provider owes MedicalRide.org the applicable platform, coordination, referral, processing, or similar fee shown in the workflow, invoice, dashboard, or written notice. The current standard fee for completed MedicalRide.org-generated rides is 10% of the completed ride amount unless another workflow or written agreement applies.

MedicalRide.org may condition release of full customer contact details, passenger details, dispatch details, payment instructions, quote acceptance notices, or other non-public request information on provider acceptance, customer acceptance, provider fee payment, identity checks, fraud controls, dispute controls, or other operational requirements. MedicalRide.org may also withhold or delay contact release when a quote window has closed, a customer selected another provider, payment failed, a provider fee is unpaid, or a safety, quality, compliance, or fraud concern exists.

Provider pricing may be used to calculate immediate customer estimates. The provider is responsible for entering accurate base prices, included mileage, per-mile prices, minimums, wait time charges, same-day fees, weekend or after-hours pricing, stairs fees, oxygen fees, discharge coordination fees, bed-to-bed fees, and any other required add-ons. If a provider accepts a ride that differs materially from the profile or quote, the provider must disclose the difference before confirmation whenever possible.

Enrolled providers can update their own pricing, service areas, availability, capabilities, payout settings, and individual booking page settings through the provider dashboard, subject to MedicalRide.org review and safety controls. For providers that are not yet enrolled or not yet fully configured, MedicalRide.org may send ride opportunities based on MedicalRide.org default pricing, admin-entered pricing, or a customer-agreed price instead of provider-specific dashboard pricing.

Payments and payout methods

Providers may be asked to configure Stripe Connect or another approved payout method before platform-paid bookings are considered payment-ready. If a provider accepts a non-platform-paid request, the provider is responsible for sending accurate payment instructions to the customer and remains responsible for any MedicalRide.org platform fees, including monthly invoicing when applicable. MedicalRide.org is not responsible for failed, incorrect, late, disputed, or off-platform payment links supplied by a provider.

For platform-paid bookings, MedicalRide.org may authorize a customer's card when the request is placed and charge the card after provider confirmation. For provider-direct bookings, the customer may request the ride without a platform card hold, and the provider may collect payment directly from the customer after confirmation. In provider-direct workflows, MedicalRide.org may invoice the provider for the 10% platform processing fee monthly or on another cadence stated in the dashboard or invoice.

Under the current manual payout workflow, once a provider confirms an accepted trip, the provider may be asked to share a payment link, invoice link, Square invoice, or other payout instructions so MedicalRide.org can pay the provider before the trip when MedicalRide.org has collected or is collecting payment from the customer. MedicalRide.org is working toward more automated payout options, but current payout timing and method may depend on the selected payment workflow, customer payment status, provider payout instructions, and any dispute, cancellation, or verification issue.

Providers must not ask customers to pay outside the selected payment workflow in a way that avoids MedicalRide.org platform fees. Providers must not submit false completion, payment, mileage, cancellation, or no-show information. MedicalRide.org may withhold, offset, reverse, delay, or investigate payments when there is a dispute, suspected error, fraud concern, chargeback, customer complaint, incomplete ride, or violation of these Provider Terms.

Providers must not use MedicalRide.org-originated requests, customer details, passenger details, facility details, quote links, request pages, callback requests, or dispatch information to bypass MedicalRide.org fees, redirect customers to off-platform arrangements outside the selected workflow, solicit future bookings from MedicalRide.org customers in a way that avoids the platform, or interfere with MedicalRide.org's customer relationship, provider relationship, fee collection, payment processing, or support process.

Use of provider name, logo, and profile content

By enrolling or maintaining a profile, the provider grants MedicalRide.org a non-exclusive, royalty-free, worldwide license to use, reproduce, display, format, publish, and distribute the provider's business name, trade name, logo, website, contact details, service descriptions, rates, coverage information, profile content, and operational details for platform operations, provider matching, quote pages, customer communications, dashboards, administrative review, marketing, search listings, and related provider-network purposes. The provider represents that it has the rights needed to grant this permission.

Ride requests, acceptance, and provider confirmation

Ride requests are not confirmed until an authorized provider accepts and supplies the required dispatch, driver, vehicle, payment, and pickup details. Providers must promptly accept, decline, or request clarification. Providers must not represent a ride as guaranteed until they can actually perform it. Providers are responsible for the accuracy of any payment link, cancellation policy, pickup instructions, dispatch phone, driver name, vehicle plate, or other details they submit.

When accepting a request, the provider must review the pickup and drop-off addresses, requested date and time, mobility level, assistance level, stairs or elevator details, oxygen or equipment needs, patient weight when supplied, ride purpose, return structure, wait-and-return needs, companions, notes, and any other request details available in the dashboard. If the provider cannot safely or lawfully complete the ride as requested, the provider must decline or request clarification instead of accepting.

After accepting, the provider must provide accurate confirmation details for the customer, including any driver, vehicle, dispatch, payment, pickup, timing, facility, or special instruction details required for the ride. If the provider later cannot complete the ride, expects a material delay, or must change the terms, the provider must notify MedicalRide.org and the customer promptly through the available workflow.

Customer information and privacy

MedicalRide.org may provide providers with customer and passenger information needed to evaluate, accept, coordinate, and complete a ride. Providers must use that information only for the requested transportation service and related customer support. Providers must protect customer and passenger information, limit access to personnel who need it, and comply with applicable privacy, security, recordkeeping, and communication laws.

Providers must not sell, rent, publish, misuse, or retain customer information for unrelated marketing or unrelated services. Providers must not contact customers outside the ride workflow except as reasonably needed to coordinate or complete the requested ride, collect an approved provider-direct payment, resolve a service issue, or comply with law.

Compliance, safety, and emergencies

Providers must comply with all applicable laws, regulations, licensing rules, insurance requirements, employment obligations, tax obligations, privacy obligations, and transportation safety standards. MedicalRide.org is not for emergencies and does not dispatch ambulances. Providers must not accept emergency medical requests through the platform and should direct emergency situations to 911.

Providers are responsible for determining whether they are qualified and equipped for each accepted ride. Providers must maintain any required commercial insurance, vehicle safety standards, driver screening, training, certifications, permits, background checks, and operating procedures required by law or by their own contracts. Providers must not use MedicalRide.org to provide services they are not authorized, insured, staffed, or equipped to perform.

Cancellations, no-shows, refunds, and disputes

Providers must communicate cancellation policies honestly and in advance when possible. If a customer cancels, a provider cancels, a no-show occurs, a ride is delayed, a route changes, or a refund is requested, MedicalRide.org may review dashboard records, provider communications, customer communications, payment status, dispatch details, and other available information. MedicalRide.org may decide how to display status, whether to send customer notices, and whether a platform fee, provider payout, refund, or invoice remains appropriate.

The provider's cancellation and no-show policy generally applies to accepted trips when that policy is disclosed during acceptance or is saved in the provider profile and communicated to the customer. Providers may set trip-specific cancellation and no-show terms when accepting a ride, and MedicalRide.org may communicate those terms to the customer as part of the confirmation or payment workflow. Any minimum cancellation compensation, no-show amount, late-cancellation window, or refund rule is determined by the provider's disclosed policy for that trip unless MedicalRide.org and the provider agree otherwise in writing.

Providers must cooperate with reasonable dispute review requests. Failure to provide accurate ride records, payment records, dispatch details, or completion details may result in delayed payment, removal from matching, disabling of an individual booking page, or other account restrictions.

No guarantees and limitation of platform responsibility

MedicalRide.org does not guarantee request volume, ranking position, revenue, customer payment, route profitability, provider acceptance rates, or uninterrupted platform availability. To the maximum extent permitted by law, MedicalRide.org is not responsible for a provider's drivers, vehicles, dispatch decisions, customer service, route execution, injuries, delays, missed appointments, property damage, regulatory violations, or failure to complete accepted rides.

Indemnity

The provider agrees to defend, indemnify, and hold harmless MedicalRide.org and its owners, officers, employees, contractors, vendors, and affiliates from claims, losses, liabilities, damages, costs, and expenses arising from the provider's services, vehicles, drivers, personnel, data, pricing, payment links, customer communications, legal compliance, negligence, misconduct, or breach of these Provider Terms.

Suspension, removal, and account restrictions

MedicalRide.org may pause, restrict, suspend, remove, or terminate a provider profile, dashboard access, central engine inclusion, individual booking page, quote page, payment workflow, or outreach eligibility at any time. Reasons may include incomplete information, inaccurate pricing, poor responsiveness, customer complaints, safety concerns, suspected fraud, payment disputes, chargebacks, failure to pay platform fees, misuse of customer data, repeated declines after matching, regulatory concerns, or any other operational concern.

MedicalRide.org may also change, suspend, limit, replace, or discontinue any provider workflow, matching process, quote process, payment method, payout method, dashboard feature, individual booking page, marketplace quote page, lead delivery method, notification method, fee collection method, or operating model at any time. MedicalRide.org may move providers or requests between platform-paid booking, provider-direct payment, marketplace quote collection, manual coordination, automated outreach, phone-based support, or another workflow as business, compliance, safety, technical, payment, or operational needs evolve.

Confidentiality and platform materials

Provider dashboards, request details, customer communications, pricing logic, matching logic, admin feedback, invitation codes, and non-public MedicalRide.org materials are provided for participation in the platform. Providers must not copy, scrape, reverse engineer, misuse, disclose, or distribute non-public platform materials except as needed to evaluate or complete assigned rides.

Governing terms and written agreements

If MedicalRide.org and a provider sign a separate written agreement, that written agreement controls only where it expressly conflicts with these Provider Terms. Otherwise, these Provider Terms apply to the provider's use of the platform and participation in provider workflows. A waiver of one breach does not waive any other breach. Providers may not assign platform access or provider obligations without MedicalRide.org's consent.

Changes to terms

MedicalRide.org may update these Provider Terms from time to time as the platform, payment workflows, provider tools, automation, customer needs, provider needs, and marketing costs evolve. If material operational or billing terms change, MedicalRide.org will make reasonable efforts to notify affected providers. Continued use of the provider dashboard, individual page, matching network, or ride request workflow after updates means the provider accepts the updated terms unless a separate written agreement controls.