Provider Network Terms
These Provider Terms apply to transportation providers that request enrollment, maintain a provider profile, receive ride opportunities, use an individual booking page, or otherwise participate in the MedicalRide.org provider network.
Network role and independent provider status
MedicalRide.org is a coordination and technology platform. Providers remain independent businesses responsible for their own drivers, attendants, vehicles, equipment, licensing, permits, insurance, safety practices, dispatch operations, pricing accuracy, taxes, and ride completion. Enrollment, an invitation code, or a public provider page does not create an employment, agency, franchise, partnership, or exclusive relationship with MedicalRide.org.
Enrollment, approval, and ongoing eligibility
Submission of an application does not guarantee approval, matching, lead volume, ranking, or continued inclusion. MedicalRide.org may approve, decline, defer, pause, remove, or limit a provider at any time based on network demand, service coverage, capabilities, responsiveness, customer experience, reputation, safety concerns, documentation, compliance issues, data quality, or other operational considerations.
Accuracy of provider data and pricing
Providers are responsible for keeping company details, service areas, availability, dispatch contacts, capabilities, weight limits, vehicle classes, rates, add-on fees, payout preferences, and individual page settings accurate and current. Provider profile answers may be used directly by MedicalRide.org's pricing, routing, matching, quote, notification, and dashboard systems. Providers must promptly update any inaccurate or outdated information.
Platform fee
Unless a written agreement states otherwise, MedicalRide.org may add, retain, invoice, or collect a platform processing fee equal to 10% of provider-quoted or provider-payable ride amounts for requests generated, coordinated, booked, routed, or managed through the platform, including individual provider booking pages. The provider agrees that customer-facing totals may include this fee and that MedicalRide.org may invoice or deduct fees depending on the payment workflow used.
Payments and payout methods
Providers may be asked to configure Stripe Connect or another approved payout method before platform-paid bookings are considered payment-ready. If a provider accepts a non-platform-paid request, the provider is responsible for sending accurate payment instructions to the customer and remains responsible for any MedicalRide.org platform fees, including monthly invoicing when applicable. MedicalRide.org is not responsible for failed, incorrect, late, disputed, or off-platform payment links supplied by a provider.
Use of provider name, logo, and profile content
By enrolling or maintaining a profile, the provider grants MedicalRide.org a non-exclusive, royalty-free, worldwide license to use, reproduce, display, format, publish, and distribute the provider's business name, trade name, logo, website, contact details, service descriptions, rates, coverage information, profile content, and operational details for platform operations, provider matching, quote pages, customer communications, dashboards, administrative review, marketing, search listings, and related provider-network purposes. The provider represents that it has the rights needed to grant this permission.
Ride acceptance and customer communications
Ride requests are not confirmed until an authorized provider accepts and supplies the required dispatch, driver, vehicle, payment, and pickup details. Providers must promptly accept, decline, or request clarification. Providers must not represent a ride as guaranteed until they can actually perform it. Providers are responsible for the accuracy of any payment link, cancellation policy, pickup instructions, dispatch phone, driver name, vehicle plate, or other details they submit.
Compliance, safety, and emergencies
Providers must comply with all applicable laws, regulations, licensing rules, insurance requirements, employment obligations, tax obligations, privacy obligations, and transportation safety standards. MedicalRide.org is not for emergencies and does not dispatch ambulances. Providers must not accept emergency medical requests through the platform and should direct emergency situations to 911.
No guarantees and limitation of platform responsibility
MedicalRide.org does not guarantee request volume, ranking position, revenue, customer payment, route profitability, provider acceptance rates, or uninterrupted platform availability. To the maximum extent permitted by law, MedicalRide.org is not responsible for a provider's drivers, vehicles, dispatch decisions, customer service, route execution, injuries, delays, missed appointments, property damage, regulatory violations, or failure to complete accepted rides.
Indemnity
The provider agrees to defend, indemnify, and hold harmless MedicalRide.org and its owners, officers, employees, contractors, vendors, and affiliates from claims, losses, liabilities, damages, costs, and expenses arising from the provider's services, vehicles, drivers, personnel, data, pricing, payment links, customer communications, legal compliance, negligence, misconduct, or breach of these Provider Terms.
Changes to terms
MedicalRide.org may update these Provider Terms from time to time. Continued use of the provider dashboard, individual page, matching network, or ride request workflow after updates means the provider accepts the updated terms unless a separate written agreement controls.