Provider Network Terms

Operator information

MedicalRide.org is operated by Tipmunk SASU, a French société par actions simplifiée unipersonnelle (SASU), share capital €1, registered with the Paris Trade and Companies Register under number 107 697 385, with registered office at 47 rue Vivienne, 75002 Paris, France.

Provider identity and offers

The Provider must identify the legal person or entity supplying the transportation and any trading name used with customers. The Provider must not present its personnel, vehicles, or services as owned, employed, or operated by MedicalRide or Tipmunk SASU.

The Provider authorizes MedicalRide to display and transmit the Provider's offers and to transmit customer communications and acceptances through the platform. This authorization does not permit MedicalRide to operate the transportation or to change the Provider's offer without authorization. The Provider is responsible for the accuracy of its availability, prices, service descriptions, and conditions, and must honor a booking once it becomes binding under the disclosed booking process and applicable law.

The Provider is solely responsible for selecting, employing or engaging, supervising, and compensating its drivers and other personnel, and for supplying and maintaining its vehicles and equipment. Before accepting a ride, the Provider must determine that it has the authorizations, insurance, qualified personnel, equipment, and information required by applicable law and appropriate to the transportation it accepts. The Provider must maintain those requirements while performing the ride.

The Provider must promptly correct inaccurate information it supplies to MedicalRide and must stop accepting affected rides if a required authorization or insurance coverage lapses or if it cannot lawfully and safely perform them. The Provider must promptly notify MedicalRide of such a lapse or restriction and of a material safety incident involving a ride arranged through MedicalRide. Notification to MedicalRide does not replace emergency action, legally required reporting, or notification to the Provider's insurer.

The Provider must not disclose a customer's personal information except as necessary and lawful to quote, arrange, perform, administer, or resolve an issue concerning the requested service, or as otherwise required or permitted by law. Access through MedicalRide does not authorize unrelated marketing or the sale of customer information.

Definitions

Provider means an independent transportation company, dispatch organization, owner, representative, or other business user that submits, claims, manages, quotes, accepts, receives, or performs activity through a MedicalRide workflow.

Member means a Provider with an active paid or expressly activated MedicalRide membership for the features, service area, and period stated in the applicable membership notice.

MedicalRide-Originated Request means a customer, patient, caregiver, facility, or coordinator request received, generated, routed, coordinated, introduced, or made available through MedicalRide.org, a MedicalRide page, or a MedicalRide communication.

Applicable Commercial Terms means the plan, checkout, dashboard notice, request page, quote page, email, SMS, invoice, confirmation, written agreement, or other transaction-specific notice that states the fees, benefits, payment method, billing timing, cancellation rule, fee trigger, waiver, or other commercial condition that applies to a specific Provider, membership, feature, request, quote, booking, or transaction.

Commercial Notice means the specific page, checkbox, dashboard notice, checkout, invoice, email, SMS, written agreement, or other clear disclosure that presents the Applicable Commercial Terms before the Provider incurs the relevant obligation.

Enrollment, approval, and ongoing eligibility

Submission of an application, membership request, saved payment method, or profile update does not guarantee approval, activation, request volume, ranking, exclusivity, continued inclusion, patient selection, or a specific number of requests. MedicalRide.org may approve, decline, defer, pause, remove, or limit a Provider based on network demand, service coverage, capabilities, responsiveness, customer experience, reputation, safety concerns, documentation, compliance issues, data quality, or other operational considerations.

MedicalRide.org may request additional documentation, pricing clarification, insurance evidence, license information, tax information, payout setup, or operational details before approval or at any later time. A Provider may receive access to one feature before being approved for another feature.

Public, claimed, and unclaimed listings

MedicalRide may create or maintain public Provider listings from Provider-submitted information, publicly available business information, third-party sources, administrative research, or other lawful sources.

An unclaimed listing is informational. It does not mean the listed company has joined MedicalRide, accepted these Provider Terms, paid MedicalRide, been approved for membership, agreed to receive requests, or been endorsed or verified by MedicalRide.

MedicalRide may provide a reasonable process to claim, correct, update, or request removal of a listing, subject to identity and authority checks. Once a Provider claims a listing, submits information, creates an account, accepts a request, activates a plan, or otherwise affirmatively participates, the relevant Provider Terms and Commercial Notice may apply to that activity.

Public listing information may be incomplete, outdated, or inaccurate. Providers are responsible for keeping claimed information accurate.

Participation arrangements and Applicable Commercial Terms

MedicalRide.org may offer Providers different ways to participate in the platform. These arrangements may include public or claimed directory listings, free or paid profiles, memberships, subscriptions, request routing, quote opportunities, callback requests, direct booking pages, fixed fees, percentage-based fees, success fees, referral fees, coordination fees, processing fees, lead fees, promotional arrangements, negotiated arrangements, institutional arrangements, or other platform services.

The specific arrangement that applies to a Provider, account, plan, feature, request, quote, booking, transaction, or service is determined by the Applicable Commercial Terms disclosed in the relevant Commercial Notice.

Fees, benefits, priorities, access, and payment methods may differ between members and non-members; between free and paid listings; between plans, locations, service types, capabilities, request sources, or workflows; and under promotional, negotiated, legacy, institutional, or request-specific arrangements.

MedicalRide will not charge a Provider a fee that was not disclosed before the Provider incurred the relevant obligation. A Commercial Notice may state a fixed fee, recurring fee, percentage fee, success fee, referral fee, processing fee, no fee, fee waiver, included membership benefit, payment method, fee trigger, renewal rule, cancellation rule, or other applicable condition.

A Provider's general listing, application, account, invitation, approval, or participation status does not by itself determine the fee for every MedicalRide service or request. The Commercial Notice for the applicable plan, request, or transaction controls.

A paid membership may include specified directory, visibility, contact, routing, dashboard, or other benefits. Membership applies only to the features and opportunities stated as included in the applicable membership notice. Membership does not automatically waive fees for products, requests, transactions, or services expressly identified as outside the membership.

A public, free, or unclaimed directory listing does not by itself create active membership, a fee waiver, a routing entitlement, an exclusive territory, guaranteed placement, guaranteed traffic, guaranteed requests, guaranteed patient contact, or guaranteed revenue.

Current standard Provider arrangement

MedicalRide may publish a current standard arrangement for non-members and a current membership arrangement for active members. Those current arrangements are operational offers, not permanent promises that MedicalRide will use the same business model indefinitely.

Under the current standard arrangement, an eligible non-member opportunity may be subject to a 10% success fee if the Provider books or performs the MedicalRide-originated ride, as disclosed in the applicable request or provider-facing workflow.

Under the current active membership arrangement, eligible opportunities identified as included under the Provider's active membership are not subject to the standard 10% success fee.

The exact arrangement shown for the particular Provider, membership, request, or transaction controls. MedicalRide must clearly disclose a fee or fee waiver before the Provider incurs the relevant obligation.

This current standard arrangement section may be updated when MedicalRide changes its current public offering. The permanent participation and Applicable Commercial Terms section should normally remain unchanged.

Membership enrollment, authorization, renewal, and cancellation

MedicalRide may offer paid memberships or subscriptions under the pricing, billing frequency, included benefits, activation conditions, and cancellation terms shown in the applicable membership Commercial Notice.

Submitting an application, requesting review, saving a payment method, receiving an estimated price, or being approved for a profile does not by itself activate a paid membership unless the applicable checkout or authorization clearly states otherwise.

Before beginning a recurring charge, MedicalRide will clearly disclose the recurring amount or calculation method, billing frequency, included benefits, activation timing, and cancellation method and will obtain the Provider's affirmative authorization.

Membership begins according to the activation terms shown in the applicable checkout, dashboard, activation email, invoice, or written agreement. Membership renews only as disclosed in the applicable Commercial Notice.

Providers may cancel through the method stated in the applicable Commercial Notice. Cancellation stops future recurring billing after the applicable paid period, subject to any mandatory rights and any clearly disclosed pending or already-incurred obligations.

Fees for a billing period that has already begun are generally non-refundable unless the applicable Commercial Notice states otherwise, MedicalRide approves a credit or refund, or applicable law requires otherwise.

MedicalRide may change membership pricing or included benefits prospectively after reasonable notice. A change does not retroactively alter a billing period already paid. If a material recurring price change requires new authorization under applicable law or payment-network rules, MedicalRide will obtain that authorization before charging the changed amount.

MedicalRide may pause, decline, suspend, downgrade, waitlist, or end membership eligibility for payment failure, inaccurate information, poor responsiveness, customer complaints, safety concerns, suspected fraud, misuse of customer information, compliance concerns, operational limitations, oversaturation, or other legitimate platform reasons.

Membership does not guarantee ranking, traffic, calls, requests, bookings, completed rides, patient selection, payment, revenue, profitability, exclusivity, or uninterrupted access.

Commercial Notices and order of precedence

If MedicalRide materials contain inconsistent commercial descriptions, the following order applies:

1. A separately signed written agreement
2. Request-specific or transaction-specific terms accepted by the Provider
3. A membership checkout, activation notice, renewal notice, or current dashboard plan notice accepted by the Provider
4. These Provider Terms
5. General website descriptions, FAQs, advertisements, and promotional copy

A request-specific notice controls only that request unless it expressly states that it modifies the Provider's broader plan or relationship. A membership notice controls only the membership and benefits it describes. It does not automatically alter a separate request-specific arrangement.

An ordinary operational email, support message, or marketing message does not change a fee unless it clearly identifies the change, the affected arrangement, and its effective date.

Payments and payout methods

Provider membership payments are separate from customer ride payments and provider payouts. Paying a membership fee does not make MedicalRide.org responsible for customer payment, provider pricing, provider collections, ride completion, refunds, chargebacks, cancellations, or provider payout disputes.

Providers may be asked to configure Stripe Connect or another approved payout method before platform-paid bookings are considered payment-ready. If a Provider accepts a non-platform-paid request, the Provider is responsible for sending accurate payment instructions to the customer and remains responsible for any MedicalRide success fee when a ride is booked or performed if that fee was disclosed for the applicable workflow.

Providers must not ask customers to pay outside the selected payment workflow in a way that avoids MedicalRide fees. Providers must not submit false completion, payment, mileage, cancellation, or no-show information. MedicalRide may withhold, offset, reverse, delay, or investigate payments when there is a dispute, suspected error, fraud concern, chargeback, customer complaint, incomplete ride, or violation of these Provider Terms.

Providers must not use MedicalRide-originated requests, customer details, passenger details, facility details, quote links, request pages, callback requests, or dispatch information to bypass MedicalRide fees, redirect customers to off-platform arrangements outside the selected workflow, solicit future bookings from MedicalRide customers in a way that avoids the platform, or interfere with MedicalRide's customer relationship, provider relationship, fee collection, payment processing, or support process.

Use of Provider name, logo, and profile content

By enrolling, claiming, or maintaining a profile, the Provider grants MedicalRide.org a non-exclusive, royalty-free, worldwide license to use, reproduce, display, format, publish, and distribute the Provider's business name, trade name, logo, website, contact details, service descriptions, rates, coverage information, profile content, and operational details for platform operations, provider matching, quote pages, customer communications, dashboards, administrative review, marketing, search listings, and related provider-network purposes. The Provider represents that it has the rights needed to grant this permission.

Ride requests, acceptance, and Provider confirmation

Ride requests are not confirmed until an authorized Provider accepts and supplies the required dispatch, driver, vehicle, payment, and pickup details where the applicable workflow requires those details. Providers must promptly accept, decline, quote, call, or request clarification. Providers must not represent a ride as guaranteed until they can actually perform it.

When evaluating a request, the Provider must review the pickup and drop-off addresses, requested date and time, mobility level, assistance level, stairs or elevator details, oxygen or equipment needs, patient weight when supplied, ride purpose, return structure, wait-and-return needs, companions, notes, and any other request details available in the workflow. If the Provider cannot safely or lawfully complete the ride as requested, the Provider must decline or request clarification instead of accepting.

Customer information, privacy, and transactional communications

MedicalRide.org may provide Providers with customer and passenger information needed to evaluate, quote, accept, coordinate, and complete a ride. Providers must use that information only for the requested transportation service and related customer support. Providers must protect customer and passenger information, limit access to personnel who need it, and comply with applicable privacy, security, recordkeeping, and communication laws.

Providers must not sell, rent, publish, misuse, or retain customer information for unrelated marketing or unrelated services. Providers must not contact customers outside the ride workflow except as reasonably needed to coordinate or complete the requested ride, collect an approved Provider-direct payment, resolve a service issue, or comply with law.

By providing business contact information and participating in a MedicalRide workflow, the Provider authorizes MedicalRide to send account, application, billing, request, booking, security, compliance, support, and other transactional communications reasonably related to that participation. This clause does not create consent for unrelated marketing where separate consent is required by law.

Compliance, safety, and emergencies

Providers must comply with all applicable laws, regulations, licensing rules, insurance requirements, employment obligations, tax obligations, privacy obligations, and transportation safety standards. MedicalRide.org is not for emergencies and does not dispatch ambulances. Providers must not accept emergency medical requests through the platform and should direct emergency situations to 911.

Providers are responsible for determining whether they are qualified and equipped for each accepted ride. Providers must maintain any required commercial insurance, vehicle safety standards, driver screening, training, certifications, permits, background checks, and operating procedures required by law or by their own contracts.

MedicalRide.org may ask for insurance, licensing, or compliance references as an operational safeguard, but that review does not transfer Provider obligations to MedicalRide.org and does not certify that a Provider is legally or clinically suitable for any specific trip.

Cancellations, no-shows, refunds, and disputes

Providers must communicate cancellation policies honestly and in advance when possible. If a customer cancels, a Provider cancels, a no-show occurs, a ride is delayed, a route changes, or a refund is requested, MedicalRide.org may review dashboard records, Provider communications, customer communications, payment status, dispatch details, and other available information.

The Provider's cancellation and no-show policy generally applies to accepted trips when that policy is disclosed during acceptance or saved in the Provider profile and communicated to the customer. Providers must cooperate with reasonable dispute review requests. Failure to provide accurate ride records, payment records, dispatch details, or completion details may result in delayed payment, removal from matching, disabling of an individual booking page, or other account restrictions.

Suspension, removal, and account restrictions

MedicalRide.org may pause, restrict, suspend, remove, or terminate a Provider profile, dashboard access, directory visibility, request routing, individual booking page, quote page, payment workflow, or outreach eligibility at any time. Reasons may include incomplete information, inaccurate pricing, poor responsiveness, customer complaints, safety concerns, suspected fraud, payment disputes, chargebacks, failure to pay disclosed fees, misuse of customer data, repeated declines after matching, regulatory concerns, oversaturation, or any other operational concern.

Confidentiality and platform materials

Provider dashboards, request details, customer communications, pricing logic, matching logic, admin feedback, invitation codes, and non-public MedicalRide.org materials are provided for participation in the platform. Providers must not copy, scrape, reverse engineer, misuse, disclose, or distribute non-public platform materials except as needed to evaluate or complete assigned rides.

Governing terms and written agreements

If MedicalRide.org and a Provider sign a separate written agreement, that written agreement controls only where it expressly conflicts with these Provider Terms. Otherwise, these Provider Terms and the applicable Commercial Notice govern the Provider's use of the platform and participation in Provider workflows. A waiver of one breach does not waive any other breach. Providers may not assign platform access or Provider obligations without MedicalRide.org's consent.

For support, email support@medicalride.org.

Provider indemnification and defense

To the extent permitted by applicable law, the Provider will indemnify Tipmunk SASU and its officers, employees, and contractors acting in connection with MedicalRide against third-party claims, resulting liabilities, damages, and reasonable external legal costs, to the extent caused by: (a) the Provider's transportation services, vehicles, equipment, or personnel; (b) the Provider's breach of this agreement or applicable law; (c) materially inaccurate offers, credentials, or information supplied by the Provider; or (d) the Provider's unlawful use or disclosure of customer information. This includes claims alleging bodily injury, death, or property damage to the extent caused by the Provider or persons for whom it is legally responsible.

Upon written notice, the Provider will arrange and fund the defense of a covered claim using competent counsel reasonably acceptable to Tipmunk SASU. Tipmunk SASU will give reasonably prompt notice and reasonable cooperation at the Provider's expense. A delay in notice reduces the Provider's obligation only to the extent the delay materially prejudices the defense.

The Provider may not settle a claim in a manner that admits fault by a protected party, imposes a nonmonetary obligation on that party, fails to release that party from the settled claim, or requires that party to make a payment, without that party's prior written consent. Consent must not be unreasonably withheld. A protected party may participate through its own counsel at its own expense, except that reasonable separate defense costs required by a material conflict of interest or the Provider's failure to provide the required defense are covered to the extent permitted by law.

These obligations do not cover the portion of a claim caused by the protected party's own negligence, misconduct, or breach, or a liability that cannot lawfully be transferred. Mixed claims will be allocated according to the parties' respective responsibility. The parties will reasonably cooperate with applicable insurers and must not require a defense or settlement arrangement that unlawfully interferes with an insurer's rights.

These obligations survive termination for acts, omissions, and services occurring while this agreement applied. They do not prevent a claimant from exercising rights against a person that the claimant is legally entitled to pursue.

Versions and existing transactions

Each published version of these Terms identifies its effective date. A new version applies to a new request or transaction when you are given the new version and validly agree to it, subject to applicable law. An update does not by itself change the terms applicable to an earlier booking or an existing dispute, or create an acceptance that did not occur. Where applicable law requires a particular notice or consent procedure, that procedure also applies.