Important Service Disclaimer

Operator information

MedicalRide.org is operated by Tipmunk SASU, a French société par actions simplifiée unipersonnelle (SASU), share capital €1, registered with the Paris Trade and Companies Register under number 107 697 385, with registered office at 47 rue Vivienne, 75002 Paris, France.

MedicalRide's role and your transportation provider

MedicalRide.org is operated by Tipmunk SASU. MedicalRide provides technology that enables customers to request transportation quotes, compare provider offers, communicate with providers, and communicate acceptance of a provider's offer. MedicalRide does not perform the transportation, supply the vehicle, or employ the provider's drivers.

For a booking in which you pay the transportation provider directly, your transportation contract is with the provider identified in the offer you accept or in your telephone booking, when that provider's booking requirements have been met. The provider is responsible for performing the transportation and for its vehicles, drivers, personnel, required operating authorizations, insurance, and transportation charges. MedicalRide remains responsible for its own obligations under applicable law and these Terms.

The provider's identity, quoted price, and any conditions made available with its offer should be reviewed before acceptance. An online acceptance is communicated through MedicalRide. The booking status displayed to you indicates whether the booking is confirmed or still requires provider confirmation; a quote request alone is not a confirmed ride.

You pay the provider directly for the transportation. The provider's disclosed payment, cancellation, and refund conditions apply to that transportation transaction, subject to applicable law. MedicalRide is not the recipient of that transportation payment and cannot itself reverse a payment made directly to the provider. You may contact MedicalRide for assistance with a platform-related issue or to report a concern about a provider.

MedicalRide is not an emergency service. If you need emergency assistance, contact the appropriate emergency services immediately.

Provider information and responsibility

A provider's appearance in the directory does not by itself mean that the provider has enrolled with MedicalRide, accepted these Terms, or been assessed by MedicalRide. Any enrollment or document-review status displayed for a provider has only the meaning stated beside that status and in the Provider Verification Standards.

A provider is responsible for the accuracy of its offers and for determining whether it can lawfully and safely meet the transportation requirements it accepts. You should provide accurate information reasonably needed to arrange the ride, including relevant mobility, equipment, and assistance requirements. Do not submit medical records, payment-card information, or other sensitive information that is not requested and necessary for the service.

MedicalRide does not guarantee that every requested ride will receive an offer or that a provider will have availability. MedicalRide does not promise that a directory listing or document-review status guarantees a particular transportation outcome.

MedicalRide does not assume the provider's transportation obligations solely because you used the platform to find, contact, or book that provider. This allocation of responsibilities does not exclude liability that applicable law places on MedicalRide for its own conduct, representations, or obligations. Nothing in these Terms excludes or limits a right or liability that cannot lawfully be excluded or limited.

Commercial models

MedicalRide may offer different directory, request, quote, booking, payment, membership, and provider participation workflows. The applicable transaction page, provider notice, checkout, confirmation, or agreement states the terms that apply to the particular service.