St. Louis, MO private-pay medical transportation
Medical Transportation in St. Louis, MO
Book private-pay non-emergency medical transportation in St. Louis for Barnes-Jewish, Siteman, SLU Hospital, VA, dialysis, rehab, west-county specialty care, and Lambert-linked routes. Pricing usually starts with the ride type, then changes with mileage, timing, stairs, wait time, and handoff details. A ride is not final until availability and booking details are confirmed.
Common local routes
- St. Louis demand clusters around oncology, discharge, dialysis, rehab, VA, and airport-linked regional travel.
- Short city mileage can still require more support because the rider is weak after treatment or navigating a large campus.
- West-county and airport routes are common when the medically stable passenger needs a specialty destination outside the immediate city core.
Start here
Start a medical ride request
Enter pickup, drop-off, timing, mobility, stairs, and contact details once so MedicalRide can coordinate the right private-pay non-emergency ride.
What affects price and availability in St. Louis
St. Louis pricing works best as planning guidance rather than a guaranteed final total. Current private-pay starting prices are about $138.89 for a sedan-style medical ride, $155.56 for ambulette service, $250.00 for wheelchair transportation, $272.22 for door-to-door ambulette service, $305.56 for assisted ambulatory service, $472.22 for stretcher transportation, $583.33 for bariatric transportation, and $277.78 for long-distance medical transportation. Regular mileage adds about $4.44 per mile. Door-to-door ambulette mileage is about $4.72 per mile, assisted ambulatory about $5.00 per mile, stretcher about $6.11 per mile, and bariatric about $7.22 per mile. Same-day requests add about $83.33, after-hours adds about $50.00, weekend timing adds about $50.00, discharge coordination adds about $27.78, oxygen adds about $22.00, and stair handling currently runs about $28.00 for 1-3 stairs, $55.00 for 4-10 stairs, $99.00 for more than 10 stairs, or $66.00 when the stair count is still unknown. Worked St. Louis math makes the range easier to picture. If a seated rider goes about 5 miles from Downtown West to Barnes-Jewish Hospital, $138.89 + 5 miles x $4.44 = about $161.09 before add-ons. If a wheelchair rider travels about 7 miles from South City to the Siteman / Barnes campus, $250.00 + 7 miles x $4.44 = about $281.08 before extra assistance or wait time. If an assisted discharge ride goes about 18 miles from Saint Louis University Hospital to Mercy Hospital St. Louis in Chesterfield and needs discharge coordination, $305.56 + 18 miles x $5.00 + $27.78 = about $423.34 before stairs or after-hours timing. If a medically stable airport trip from the Central West End is about 15 miles, $277.78 + 15 miles x $4.44 = about $344.38 before baggage, oxygen, or terminal-door details. Final pricing still depends on the exact route, timing, equipment, and handoff details.
Common medical ride needs in St. Louis
St. Louis generates a broad mix of non-emergency medical transportation needs, but those needs are not interchangeable. One common pattern is a rider who can stay upright yet should not transfer into a regular car for an oncology, cardiac, transplant, orthopedic, or neurology appointment around Barnes-Jewish and Siteman. That is often a wheelchair or assisted ambulatory request. Another pattern is hospital discharge. A passenger leaving Barnes-Jewish, Saint Louis University Hospital, or the VA campus on North Grand may be medically stable enough for non-emergency travel but still too weak, sore, or unsteady for a standard curb-to-curb ride. Dialysis is another strong pattern in the city. Clark Avenue, Rutger Street, and Hampton Avenue routes often begin early, repeat several times per week, and need a more realistic return plan than families expect before treatment fatigue sets in. St. Louis also produces short but coordination-heavy rehab transfers. The Rehabilitation Institute of St. Louis on Duncan Avenue is close to the central hospitals, yet those rides can still require a carefully timed wheelchair or stretcher handoff. Regional referral rides add another layer. Some patients leave the city for Missouri Baptist in Creve Coeur, Barnes-Jewish West County, or Mercy in Chesterfield for specialty care, surgery follow-up, cancer treatment, or family-supported recovery. A medically stable passenger may also need an airport-linked route to Lambert when travel, baggage, and mobility details all have to line up. The practical question is never only whether the trip is local or regional. The real question is whether the rider transfers, stays in a wheelchair, needs direct assistance, or cannot sit upright long enough for a seated vehicle.
Local guide
What to know before booking in St. Louis
Local ride-planning reality in St. Louis
MedicalRide coordinates private-pay non-emergency medical transportation nationwide, and St. Louis is the kind of city where the exact campus door matters more than the map thumbnail. Many families say the passenger is going to “Barnes” or “Siteman” when the real destination is Barnes-Jewish Hospital at One Barnes-Jewish Hospital Plaza, the Center for Advanced Medicine at 4921 Parkview Place, the Gary C. Werths Building at 4500 Forest Park Avenue, or another building in the Central West End medical campus. Those stops do not use the same curb, garage, or patient handoff path. The same issue shows up on the Grand corridor. Saint Louis University Hospital sits at 1201 South Grand Boulevard, but the main entrance is off Grand between LaSalle and Rutger while emergency access is routed differently. If the intake only names the hospital, the ride can still arrive at the wrong side of the campus.
St. Louis also mixes short city mileage with surprisingly complex handoffs. Central West End apartment towers may have elevators, call boxes, and long indoor walk-ins. South City homes may involve porch steps or narrow curb space. VA pickups on North Grand can be easy on mileage but harder on timing when the rider is leaving a large campus. Lambert trips are another example. The airport may be only a modest drive in light traffic, but the route still depends on terminal, door, baggage, wheelchair, and caregiver details. The strongest St. Louis requests name the exact building, say whether the rider stays in a wheelchair, describe stairs or elevator access, and state whether the trip is discharge, dialysis, specialty care, rehab, or airport-linked travel. That turns a generic city request into a workable St. Louis ride plan.
- Barnes, Siteman, CAM, and the Werths Building need exact-building instructions rather than a single hospital name.
- Grand Boulevard, LaSalle, Rutger, and Forest Park campus access can change the best pickup door on the same overall route.
- Stairs, elevators, garage walk-ins, caregiver contact, and terminal doors matter as much as raw mileage in St. Louis.
Common medical ride needs in St. Louis
St. Louis generates a broad mix of non-emergency medical transportation needs, but those needs are not interchangeable. One common pattern is a rider who can stay upright yet should not transfer into a regular car for an oncology, cardiac, transplant, orthopedic, or neurology appointment around Barnes-Jewish and Siteman. That is often a wheelchair or assisted ambulatory request. Another pattern is hospital discharge. A passenger leaving Barnes-Jewish, Saint Louis University Hospital, or the VA campus on North Grand may be medically stable enough for non-emergency travel but still too weak, sore, or unsteady for a standard curb-to-curb ride. Dialysis is another strong pattern in the city. Clark Avenue, Rutger Street, and Hampton Avenue routes often begin early, repeat several times per week, and need a more realistic return plan than families expect before treatment fatigue sets in.
St. Louis also produces short but coordination-heavy rehab transfers. The Rehabilitation Institute of St. Louis on Duncan Avenue is close to the central hospitals, yet those rides can still require a carefully timed wheelchair or stretcher handoff. Regional referral rides add another layer. Some patients leave the city for Missouri Baptist in Creve Coeur, Barnes-Jewish West County, or Mercy in Chesterfield for specialty care, surgery follow-up, cancer treatment, or family-supported recovery. A medically stable passenger may also need an airport-linked route to Lambert when travel, baggage, and mobility details all have to line up. The practical question is never only whether the trip is local or regional. The real question is whether the rider transfers, stays in a wheelchair, needs direct assistance, or cannot sit upright long enough for a seated vehicle.
- St. Louis demand clusters around oncology, discharge, dialysis, rehab, VA, and airport-linked regional travel.
- Short city mileage can still require more support because the rider is weak after treatment or navigating a large campus.
- West-county and airport routes are common when the medically stable passenger needs a specialty destination outside the immediate city core.
Medical campuses and access details that change the plan
The biggest access issue in St. Louis is that several major destinations sit inside multi-building medical campuses. On the Central West End side, Barnes-Jewish Hospital, Siteman Cancer Center, the Center for Advanced Medicine, and the newer Gary C. Werths Building all sit near Forest Park Avenue, Euclid, and Kingshighway. A passenger leaving infusion, imaging, rehab, or an oncology consult may not be at the same door a hospital visitor would use. Some Siteman visits use the Euclid Garage and enclosed walkways, while the Werths Building uses its own attached garage and a ground-floor patient drop-off. For riders who fatigue easily, those distinctions matter. A mistaken drop-off can create a long indoor transfer that the family never intended.
The Grand medical corridor has its own routing issue. Saint Louis University Hospital’s main entrance is off Grand Boulevard between LaSalle and Rutger, but emergency access is not identical, so a discharge or urgent family pickup needs the correct entrance from the start. Dialysis adds time pressure rather than campus size. Clark Avenue and Rutger Street chair times often begin early in the morning, and the return window may move after treatment. Lambert airport adds a different kind of access problem: Terminal 1 and Terminal 2 are not interchangeable, and curbside or rideshare doors matter when the rider is using a wheelchair, oxygen, or baggage. Across all of these St. Louis patterns, the request should say which building, which entrance, whether there is elevator or step access at the home, and who is meeting the rider on the far side.
- The Central West End campus uses different buildings, garages, and patient drop-off points for Barnes and Siteman care.
- SLU Hospital discharge pickups work better when the request says Grand, LaSalle, Rutger, or the exact inpatient side.
- Dialysis chair times and Lambert terminal doors are small details that can change the whole day-of plan.
How to choose the right ride type in St. Louis
The safest way to choose a St. Louis ride type is to start with what the passenger can actually tolerate. A sedan-style medical ride usually fits someone who can walk or transfer with limited help and remain upright throughout the route. Wheelchair transportation is the better fit when the rider should stay seated and secured rather than transfer into a regular car at Barnes, Siteman, SLU Hospital, the VA, dialysis, or the airport. Assisted ambulatory service makes sense when the rider can still pivot or walk a short distance but needs more hands-on help than a curbside ride. Stretcher transportation is the honest choice when the rider cannot safely sit upright because of pain, post-surgical weakness, medical equipment, or another non-emergency condition. Bariatric transportation should be named early if weight, chair width, or extra crew handling changes the vehicle requirement.
St. Louis routes make those choices practical, not theoretical. A rider leaving the Werths Building after infusion may technically be awake and conversational but still be too depleted for a regular car. A dialysis patient using a Clark Avenue or Rutger Street center may start with assisted service and later need wheelchair securement as stamina changes. A patient discharged from Saint Louis University Hospital may handle a seated ride into South City, while another patient on the same campus clearly needs a stretcher because the destination has steps and the passenger cannot remain upright through the transfer. The right ride type comes from transfer ability, seat tolerance, equipment, stairs, and the real destination layout, not from what sounds cheapest in the first phone call.
- Choose the ride type from transfer ability and seat tolerance before worrying about whether the route looks short.
- Wheelchair, assisted, stretcher, and bariatric rides solve different problems even on similar Central West End or Grand addresses.
- A realistic description of stairs, oxygen, chair type, and receiving help prevents last-minute reclassification.
What affects price and availability in St. Louis
St. Louis pricing works best as planning guidance rather than a guaranteed final total. Current private-pay starting prices are about $138.89 for a sedan-style medical ride, $155.56 for ambulette service, $250.00 for wheelchair transportation, $272.22 for door-to-door ambulette service, $305.56 for assisted ambulatory service, $472.22 for stretcher transportation, $583.33 for bariatric transportation, and $277.78 for long-distance medical transportation. Regular mileage adds about $4.44 per mile. Door-to-door ambulette mileage is about $4.72 per mile, assisted ambulatory about $5.00 per mile, stretcher about $6.11 per mile, and bariatric about $7.22 per mile. Same-day requests add about $83.33, after-hours adds about $50.00, weekend timing adds about $50.00, discharge coordination adds about $27.78, oxygen adds about $22.00, and stair handling currently runs about $28.00 for 1-3 stairs, $55.00 for 4-10 stairs, $99.00 for more than 10 stairs, or $66.00 when the stair count is still unknown.
Worked St. Louis math makes the range easier to picture. If a seated rider goes about 5 miles from Downtown West to Barnes-Jewish Hospital, $138.89 + 5 miles x $4.44 = about $161.09 before add-ons. If a wheelchair rider travels about 7 miles from South City to the Siteman / Barnes campus, $250.00 + 7 miles x $4.44 = about $281.08 before extra assistance or wait time. If an assisted discharge ride goes about 18 miles from Saint Louis University Hospital to Mercy Hospital St. Louis in Chesterfield and needs discharge coordination, $305.56 + 18 miles x $5.00 + $27.78 = about $423.34 before stairs or after-hours timing. If a medically stable airport trip from the Central West End is about 15 miles, $277.78 + 15 miles x $4.44 = about $344.38 before baggage, oxygen, or terminal-door details. Final pricing still depends on the exact route, timing, equipment, and handoff details.
- Ride type is the first pricing divider; then mileage, timing, stairs, wait time, and equipment change the total.
- Short city trips can still price higher if the rider needs discharge help, oxygen, garage walk-ins, or a more supportive vehicle.
- Pricing examples are planning math only, not a guaranteed final customer total.
Public alternatives versus a private-pay St. Louis ride
St. Louis does have public transportation options, and they matter for some riders. Metro Call-A-Ride is Metro Transit’s ADA paratransit service with advanced reservations for eligible riders, and the fleet uses accessible wheelchair-lift vans. For a stable passenger with a flexible schedule, a lighter support need, and no requirement for a direct hospital curb handoff, that can be a reasonable option to compare honestly. Some riders may also use MetroLink or MetroBus for routine appointments when they can handle fixed schedules, station access, and a less personal handoff. In other words, not every medically related trip in St. Louis automatically needs a private-pay vehicle.
A private-pay direct ride usually makes more sense when timing, access, or assistance needs are tighter. That includes Barnes or SLU Hospital discharge, Siteman oncology where the rider may feel very different after treatment than before it, recurring dialysis when return timing changes, VA or rehab pickups that need one person’s route planned around one exact handoff, and airport-linked trips where baggage, terminal door, or oxygen details matter. Public transit is not built around a case manager calling when discharge papers finally clear, a caregiver waiting at a porch with several steps, or a wheelchair rider who must stay secured from the building entrance to the destination. Private-pay planning is also the better fit when the rider needs more privacy, a more exact vehicle type, or a direct one-to-one handoff rather than a shared schedule. The right choice depends on mobility, timing, and whether the trip can work within a public system’s rules.
- Metro Call-A-Ride can help some eligible riders with advance reservations and flexible timing.
- Discharge, oncology, dialysis, rehab, and airport-linked trips usually need more direct timing than a shared public option can provide.
- The right choice depends on mobility, timing, and whether the trip must be built around one rider’s exact handoff.
What to include before booking a St. Louis ride
The strongest St. Louis requests answer the questions that most often create day-of delays. Start with the real ride type. Can the passenger transfer into a seat, or should the rider remain in a wheelchair? Can the passenger stay upright for the full route, or is stretcher transportation more realistic? Then give the actual pickup and drop-off details. If the rider is leaving Barnes-Jewish or Siteman, say whether the trip starts at the main hospital, the Center for Advanced Medicine, the Werths Building, another Forest Park / Euclid location, or a different campus entrance. If the route starts at Saint Louis University Hospital, say whether it is an inpatient discharge, clinic stop, emergency side release, or another Grand campus handoff. If the trip ends at home, say whether there are porch steps, an elevator, a secured apartment entry, or a caregiver who will receive the rider.
Timing and contact details are just as important. Is this a fixed appointment, a discharge window that may shift, a recurring dialysis pickup, or an airport-linked route that has to line up with terminal timing? Mention oxygen, a walker, a manual or power chair, extra luggage, or whether a companion is riding along. Wait time matters too. Current public wait-time guidance is about $38.89/hour for ambulatory-style waiting, $66.67/hour for wheelchair waiting, and $133.33/hour for stretcher waiting when a same-vehicle standby arrangement is part of the route. In St. Louis, one missing detail can turn a simple ride into a long curbside delay because the vehicle reaches the wrong building or the receiving side is not ready. Clear intake details reduce stress for the rider, the caregiver, and the facility.
- Name the building and entrance instead of only saying Barnes, Siteman, SLU, VA, or Lambert.
- Describe stairs, ramp, elevator, oxygen, chair type, baggage, and companion details at intake.
- Say whether the route is fixed-time, discharge-based, recurring dialysis, or tied to terminal timing.
Regional and long-distance planning from St. Louis
St. Louis is not only a short-city-ride market. It is also a regional medical hub, which means many passengers start in the city and end in west county, Illinois, another Missouri market, or Lambert airport. Mercy Hospital St. Louis in Chesterfield, Missouri Baptist in Creve Coeur, Barnes-Jewish West County, and Siteman’s metro satellite locations all create real routes that do not stop at the city boundary. A medically stable passenger may need a carefully timed ride to a west-county hospital for specialty care, a discharge back into the city after regional treatment, or a Lambert connection before or after longer medical travel. Those routes need more than an address pair. They need a plan for what happens at each end of the drive.
Longer routes change what families should think about. Mileage matters, but rider stamina matters just as much. A drive that looks manageable on a map may not work well if the passenger needs restroom planning, medication timing, a receiving contact, or a more supportive vehicle type than the family first assumed. A route that starts at the Barnes/Siteman campus or SLU Hospital can already involve a complicated handoff before the freeway portion even begins. That is why the best regional requests name the departure window, whether the trip is one-way or same-day return, whether the rider can stay upright the full route, and who will receive the passenger in Chesterfield, Creve Coeur, Belleville, Springfield, or another destination. The clearer that plan is, the more realistic the ride becomes.
- West-county, Illinois, and airport routes need a full route plan, handoff plan, and receiving-contact plan.
- Longer trips should account for fatigue, restroom timing, medication, and destination readiness.
- The handoff at Barnes, Siteman, or SLU may matter as much as the freeway mileage itself.
Private-pay and emergency boundary in St. Louis
MedicalRide coordinates private-pay non-emergency medical transportation. That means the service is built for medically stable riders who need help with route logistics, vehicle fit, timing, securement, discharge planning, or longer metro and regional travel, but who do not need ambulance-level medical monitoring during transport. Families sometimes discover late in the process that the ride is more medically complex than they first thought. If the passenger cannot safely wait, needs active monitoring, or has a medical emergency, the correct move is to call 911 or work with the facility on the appropriate emergency transport level instead of trying to fit the trip into a private-pay non-emergency booking.
The private-pay piece matters just as much. Do not assume Medicare, Medicaid, or another insurance program pays for these routes unless a separate program confirms that directly. St. Louis riders usually get better results when they treat the request as planning for a real private-pay transportation decision: the right ride type, the real entrance, the real destination access, and the realistic price factors. That is especially true on Barnes, Siteman, SLU, dialysis, wheelchair, stretcher, and west-county regional routes. A clear request cannot guarantee every outcome, but it does create the cleanest basis for reviewing the trip, setting price expectations, and confirming whether the non-emergency ride is the right fit before pickup day.
- Private-pay non-emergency transportation is for medically stable passengers, not for emergencies or active monitoring.
- Insurance coverage should never be assumed unless a separate program confirms it directly.
- The clearest St. Louis requests are the ones that separate emergency needs from planned ride logistics.
Provider directory
NEMT provider listings covering St. Louis, MO
These public directory listings use public-safe service and location signals. Listings are not a guarantee of availability, price, licensing, or acceptance for a specific ride; MedicalRide still confirms the route, timing, mobility needs, stairs, equipment, and payment details before pickup.
We do not have enough public provider directory listings to show a city-specific list for St. Louis yet. You can still review Missouri listings or submit one complete request so MedicalRide can coordinate private-pay non-emergency transportation.
Related pages
More MedicalRide pages for St. Louis
- Medical Transportation in St. Louis, MO
- Medical Transportation in St. Louis, MO
- Wheelchair Transportation in St. Louis, MO
- Stretcher Transportation in St. Louis, MO
- Hospital Discharge Transportation in St. Louis, MO
- Dialysis Transportation in St. Louis, MO
- Long-Distance Medical Transportation from St. Louis, MO
- Medical Transportation in Fenton, MO
- Medical Transportation in St. Peters, MO
- Medical Transportation in Warrenton, MO
- Browse Missouri medical transportation cities
- Wheelchair Transportation in St. Louis, MO
- Hospital Discharge Transportation in St. Louis, MO
- Dialysis Transportation in St. Louis, MO
- Long-Distance Medical Transportation from St. Louis, MO
Sources and local signals
Where this page gets its local context
These sources support the local facilities, routes, care corridors, and access notes used on this page. MedicalRide still confirms route fit, timing, vehicle type, and pricing for every actual ride request.
- Barnes-Jewish Hospital
Supports Barnes-Jewish Hospital at One Barnes-Jewish Hospital Plaza in St. Louis, 24-hour operations, specialty depth, and the Central West End / Forest Park medical campus.
- SSM Health Saint Louis University Hospital
Supports Saint Louis University Hospital at 1201 S. Grand Blvd., 24-hour operations, Level 1 trauma/stroke role, and the Grand / Rutger / LaSalle entrance pattern.
- Siteman Cancer Center About
Supports Siteman Cancer Center at Barnes-Jewish / WashU Medicine and its role as the only NCI-designated comprehensive cancer center in Missouri and southern Illinois.
- Siteman Center for Advanced Medicine
Supports the Center for Advanced Medicine at 4921 Parkview Place, Euclid Garage access, valet information, and the Forest Park / Euclid cancer-campus handoff details.
- Siteman Gary C. Werths Building
Supports the Gary C. Werths Building at 4500 Forest Park Avenue, integrated garage access, ground-floor patient drop-off, and the newer outpatient cancer building on the Washington University Medical Campus.
- DaVita St Louis Dialysis Center
Supports the DaVita St Louis Dialysis Center at 2610 Clark Ave. in St. Louis.
- Fresenius Kidney Care Saint Louis Grand
Supports Fresenius Kidney Care Saint Louis Grand at 3691 Rutger St. Suite 222, with early chair-hour operations relevant to recurring dialysis timing.
- The Rehabilitation Institute of St. Louis
Supports the rehabilitation institute at 4455 Duncan Ave. in the Central West End and its inpatient rehabilitation role for stroke, orthopedic, and neurological recovery.
- VA St. Louis Health Care
Supports the VA St. Louis John Cochran site at 915 North Grand Boulevard and the Jefferson Barracks campus at 1 Jefferson Barracks Drive.
- Metro Call-A-Ride
Supports Metro Call-A-Ride as an ADA paratransit service with advanced reservations and accessible wheelchair-lift vans, useful as a public alternative for some riders.
- St. Louis Lambert International Airport Parking and Transportation
Supports airport access via I-70, Cypress Road, Lambert International Boulevard, terminal door locations, MetroLink access, and curbside pickup realities for medically stable air-travel connections.
- St. Louis Lambert International Airport City Page
Supports the airport address at 10701 Lambert International Blvd. and the City airport contact reference.
- Central West End Neighborhood
Supports the Central West End as a defined neighborhood bounded in part by I-64 and Kingshighway, useful for describing the medical-campus corridor around Barnes-Jewish and Siteman.
- Mercy Hospital St. Louis
Supports Mercy Hospital St. Louis at 14528 S. Outer Forty in Chesterfield as a major regional referral and discharge destination west of the city.
- Missouri Baptist Medical Center
Supports Missouri Baptist Medical Center at 3015 N. Ballas Road as a regional west-county hospital destination for discharge, oncology, rehab, and specialty care.
FAQ
Questions about St. Louis medical rides
- Can MedicalRide coordinate rides to Barnes-Jewish Hospital or Siteman Cancer Center in St. Louis?
- Yes. Share the exact building, entrance, mobility level, and timing window so the route can be coordinated around the real Forest Park or Euclid handoff instead of only the campus name.
- Can MedicalRide pick up from Saint Louis University Hospital?
- Yes. Include whether the pickup is from the main Grand entrance, the emergency side, or another SLU Hospital location, plus discharge timing and destination access details.
- How much does medical transportation in St. Louis usually start at?
- Current private-pay planning starts around $138.89 for a sedan-style medical ride, $250.00 for wheelchair transportation, $305.56 for assisted ambulatory service, $472.22 for stretcher transportation, and $277.78 for long-distance transportation before mileage and add-ons.
- Can I book a ride from St. Louis to Chesterfield or Lambert airport for medical travel?
- Yes, when the passenger is medically stable. Share the exact addresses, ride type, timing window, baggage or oxygen needs, and who will receive the rider so the regional route can be planned correctly.
- Do dialysis rides in St. Louis work better as recurring requests?
- Usually yes. Recurring dialysis transportation is easier to plan when treatment days, outbound pickup time, expected duration, and return-ride structure are stated clearly from the start.
- Is MedicalRide an ambulance service in St. Louis?
- MedicalRide is for private-pay non-emergency medical transportation. It is not an ambulance service. If the passenger has a medical emergency or needs medical monitoring during transport, call 911 or the appropriate emergency service.