Geographic proximity
Your operating area, pickup coverage and distance limits.
Provider field guide · the essentials in 3 minutes
How MedicalRide works for transportation providers.
Receive qualified transportation requests. Submit your quote. Speak directly with the patient.
MedicalRide connects transportation providers with patients, families, hospitals, social workers, discharge teams, care coordinators and other organizations arranging medical transportation. When a request matches your service area and capabilities, MedicalRide may send it directly to you.
No broker dispatching. No bidding portal to monitor all day. Requests come directly to you.
From a request to a confirmed ride.
- 01A transportation request is submitted
- 02MedicalRide validates and routes it
- 03You receive the request
- 04Submit your quote
- 05Call the patient
- 06Patient accepts a provider
- 07You receive booking confirmation
Where requests come from
Real transportation requests from people arranging care.
Patients, family members, caregivers, hospitals, discharge teams, social workers, case managers and care coordinators can submit requests, as can rehabilitation facilities, skilled nursing facilities, assisted-living communities and other healthcare organizations.
The form collects pickup and destination, date, transportation type, mobility requirements and contact details. Automated and operational checks help identify incomplete, duplicate, obviously invalid or unsuitable requests.
A request is an opportunity, not a guaranteed booking.
Your company decides whether the trip is appropriate and what price to quote.
How matching works
The right fit matters.
Transportation capabilities
The vehicle, mobility assistance and services the trip requires.
Responsiveness
Consistent, timely responses to relevant requests can help your priority.
Membership status
Active members may receive priority when other relevant factors are comparable.
Being listed does not mean every provider receives every request. MedicalRide routes to providers likely to serve the trip.
Step 1 · Review
A request arrives in your inbox.
Open the request email and review the pickup, destination, ride type, date, timing and assistance needs.
Check your vehicle, staffing and availability before responding. The email links to a secure response page; keep that link private. If the trip is unsuitable, decline it.
Patient contact details may be kept off the email. Use the contact action on the secure page when available.
Provider Request EmailEXAMPLE
- 1Trip details
- 2Send a quick quote
- 3Call through MedicalRide
Submit Quote ScreenEXAMPLE
- 1Total trip price
- 2Dispatch phone; optional note
- 3Send quote
Step 2 · Quote
Submit your quote as soon as possible.
If you can perform the trip, we strongly recommend submitting your quote before calling the patient. It gives the patient something concrete to review and places your company into the active quote process.
- Open the transportation request email.
- Review the pickup, destination, transportation type, date and other trip details.
- Select Send a quote or Send a quick quote.
- Enter your total trip price, dispatch phone and any requested information. Add a note if helpful.
- Review the terms and select Send quote.
- MedicalRide makes your eligible quote available to the patient through the request process.
The first three eligible quotes may fill the available quote positions.
MedicalRide is designed around three quotes so patients can compare without being overwhelmed. Speed matters.
If the trip works for you: quote first, then call.
After you submit
Your quote goes to the patient.
Provider submits quoteSMS + email, when availablePatient reviews and accepts or declines
A clear price. A clear choice.
MedicalRide notifies the patient or requester by SMS and email when those contact channels are available. The notification links to the secure quote review page.
The patient can review your company, price, trip details and any notes before choosing Accept quote or Decline this price.
A quote is not yet a booking.
The patient decides whether to proceed. Submitting a quote does not require them to accept it.
Patient Quote ReviewEXAMPLE
- 1Provider and total price
- 2Service and payment details
- 3Accept or decline
Call through MedicalRideEXAMPLE
- 1MedicalRide private call number
- 2Your request’s patient extension
- 3Report the call outcome
Step 3 · Follow up
Then call the patient or requester.
Use Call through MedicalRide on the secure response page and follow the displayed instructions. Where offered, dial 951-MED-RIDE and enter the patient’s private extension shown on your request. Use direct contact information only when that workflow makes it available.
Confirm timing, accessibility, pickup details, what your price includes and payment arrangements. A short conversation helps build trust and complete the booking directly.
Submit your quote → Call the patient → Confirm the trip
The patient has both a written quote and a conversation with your team.
If you book by phone
Phone bookings count too.
If the patient agrees to book, report Booked through the request’s call-outcome action and enter the actual agreed total when asked. Use Not booked or No response for those outcomes.
MedicalRide may ask the requester to confirm. Once recorded and confirmed, the request can close and further outreach can stop.
Respect a confirmed booking.
Do not continue competing after the patient confirms a booking with another provider.
When your quote is accepted
You receive a booking confirmation.
- MedicalRide records the patient’s selection.
- The patient and your company receive confirmation through available channels.
- Follow the confirmation to access the contact and trip details.
- Call promptly to finalize pickup, vehicle fit, payment and dispatch; confirm the ride is on your schedule when asked.
MedicalRide connects the parties. Your transportation company provides the service and remains responsible for its drivers, vehicles, licensing, insurance and safe transportation.
This guide describes the marketplace quote flow. A Book Now or other product can have different deposit and acceptance steps; follow the specific request.
Provider Quote Accepted / Booking Confirmation EmailEXAMPLE
- 1Confirmed status and request reference
- 2Trip and contact details
- 3Confirm ride is scheduled, when requested
Why only three quotes?Better for patients.
Better for patients.
Better for responsive providers.
MedicalRide is designed around three provider quotes per request. Patients get a clear comparison without an overwhelming number of calls, and responsive providers get a realistic opportunity to win the trip.
Fewer unnecessary callsEasier price comparisonA reason to respond quickly
If you want to be considered, respond quickly.Membership & fees
Choose how you want to participate.
Routing priority.
0% success fee.
Keep more of what you earn on member-routed bookings.
- Routing priority for matching requests based on geography, capabilities and responsiveness.
- 0% MedicalRide success fee on member-routed marketplace bookings.
- Month-to-month membership. No long-term commitment; manage or cancel under the current terms.
- Provider profile and marketplace benefits: approved directory presence, direct contact options and dashboard performance reporting.
U.S.: starting at USD $25/month.
Your area’s price is shown before checkout.
Canada: CAD $50/month.
Eligible requests.
Pay when booked.
Non-members may still receive matching MedicalRide requests. Members receive routing priority.
- Set your own price and speak with the patient directly.
- When the patient books your company, MedicalRide charges a 10% success fee on the applicable booking amount.
- Your company is automatically invoiced through MedicalRide’s billing process after a confirmed booking.
No booking = no 10% success fee.
Become a Member & Pay 0% Success Fee →There is no success fee just for reviewing, declining or submitting an unselected quote.
| Participation | MedicalRide Member | Non-Member |
|---|---|---|
| Receive matching requests | Yes, when eligible | Yes, when eligible |
| Routing priority | Higher when other factors fit | Standard |
| Submit quotes | Yes | Yes |
| Contact patient/requester | Through the permitted workflow | Through the permitted workflow |
| Success fee | 0% on member-routed requests | 10% on confirmed marketplace bookings |
| Membership | Month-to-month | None |
Membership does not guarantee transportation requests or bookings. Volume varies by geography, demand, services, responsiveness and other matching factors. Joining does not change the fee already disclosed for an earlier request. Read the current provider terms.
Increase your chances of converting a request.
Respond quickly
The active quote window can fill quickly.
Quote first
Give the patient a clear written price to review.
Then call
Answer questions and confirm details personally.
Keep information current
Maintain service areas, capabilities and company contacts.
Preparing for enrollment or renewing coverage? Use the NEMT insurance requirements guide to organize the questions and documents to review with a licensed insurance professional.
Common questions from providers.
Do I have to accept every request?
No. Review each request and respond only when your company can appropriately provide the transportation. Use the decline action when it is not a fit.
Do I decide my own price?
Yes. Providers determine the price they want to quote for each request.
Does MedicalRide set the transportation price?
No. The provider submits its own quote unless a specific MedicalRide product explicitly states otherwise.
How many providers can quote?
MedicalRide is designed around three eligible provider quotes per request, giving patients a simple comparison without overwhelming them. Respond quickly if you want to be considered.
Should I call before submitting a quote?
We recommend submitting your quote first, then calling. That gives the patient a written price to review by SMS and email while you answer their questions.
What if the patient books with me on the phone?
Phone bookings count too. Report the booking through the request. MedicalRide can ask the patient to confirm, then close the request so additional providers are no longer contacted.
What happens if my quote is accepted?
MedicalRide sends a confirmation, and you and the patient coordinate the transportation directly.
Does MedicalRide guarantee bookings?
No. MedicalRide connects the parties. Patients choose whether to book and which provider to use.
Do members pay a commission?
Active members pay 0% MedicalRide success fee on member-routed marketplace bookings, subject to the current membership terms.
What do non-members pay?
When a non-member books a MedicalRide-originated request, the success fee is 10% of the applicable booking amount. MedicalRide automatically invoices the provider through its billing process. No booking = no success fee.
Is membership a long-term contract?
Membership is month-to-month and renews monthly. Manage or cancel through your provider dashboard according to the current membership terms. Your exact price is shown before checkout.
Ready to receive MedicalRide requests?
Keep your profile accurate, respond quickly to appropriate requests and give patients a clear quote they can act on.
Membership does not guarantee request volume or bookings.