MedicalRide.orgThe provider guide · from enrollment to invoice
How MedicalRide works for medical escort, air ambulance and assisted travel providers—every step, with screenshots.
Receive relevant enquiries, choose the services you can offer and send your own prices. Patients compare options; you agree the final arrangements directly.
Free enrollment · No monthly fee · No dashboard login needed to respond
Screenshots use the actual MedicalRide forms with fictional companies, journeys and prices. No real patient information is shown.
Step 01
Enroll for one service or several. Commercial airline escorts, airline stretchers, medical charters, dedicated air ambulances and other supported travel services are separate choices.
Our team reviews your application and the individual services offered. Approval does not mean every selected service is approved, or guarantee referrals. Your approval email includes a private profile-update link and an optional “We work with MedicalRide.org” website badge.
Public profiles require permission and a separate publication review. Let us know if your services, coverage or notification contacts change.
Step 02
MedicalRide considers approved services and relevant geographic coverage when sending opportunities. We may also contact an independently researched company when additional coverage is needed.
The email gives a journey summary, request reference, disclosed fee and a secure review link. SMS notifications are available according to your saved preferences and valid contact details.
The same secure link is your place to quote, follow up and report the outcome later. Do not share it publicly.
Step 03
If more than one approved service matches the invitation, each has its own tab. A company can offer a commercial-flight escort and an air ambulance with separate prices and inclusions under the same patient request.
Use “Need another journey detail?” to ask securely. Or use “Decline this option” if that service is not a fit—other invited options stay open.
Submitting or revising a quote does not create a booking or an invoice. Use the secure form, rather than assuming an email reply will appear in the comparison.
Step 04
Your submitted offer appears on the patient’s private tracking page, grouped by transportation method. MedicalRide sends a quote-update email and, when an eligible SMS contact channel is available, a text with the tracking link.
The patient can compare prices, inclusions and assessment status, and select Interested — ask provider to contact me. They can be interested in more than one provider.
Both sides receive an email. The patient sees your business contact details; you receive the direct contact information they explicitly authorize for that journey. Contact them to confirm the service, timing, final price and conditions.
If the patient selected phone contact, accept the request’s terms using the calling checkbox. Use browser calling where offered, or dial the MedicalRide number and enter the six-digit extension shown on that request. Browser calling connects the request without manually typing the extension; your own phone carrier may charge for a dialed call.
If they prefer email, send an indicative offer through the form first. If calling is unavailable, you can still quote or ask a question securely.
Step 05
There is no expectation that a first call immediately becomes a booking. Keep the outcome accurate in When the client decides:
Select the service actually booked, enter the agreed initial total and currency, and confirm the booking—not an estimated price. Clinical services also require confirmation of the appropriate professional assessment and required clearances.
The patient can also confirm an agreed booking on their tracking page. A booking can trigger the fee even when final arrangements and customer payment happen directly with your company.
Step 06 · Payment & invoicing
The client pays your company directly under the service and payment terms you agree. MedicalRide separately invoices your company after the initial booking is confirmed and recorded—not after the journey is completed.
Calculated once on the total initial booked service price, including any airfare, transfers and other services included in that booking.
No booking, no fee. No additional fee simply because the client pays the same initial booking in installments.
A separate invoice is emailed to your company. Once available, it can also be opened from the original secure request page.
Enrollment and referral-terms acceptance do not authorize an automatic card or bank charge.
Illustrative fee calculations, not transport prices. For another booking currency, the dated USD conversion basis and equivalent minimum are disclosed before confirmation. Earlier accepted opportunities—including legacy 5% referrals—keep their original disclosed terms.
If plans change
If a confirmed booking is canceled, disputed or materially changed, email support@medicalride.org with the request reference and what happened.
An unpaid invoice may be voided or adjusted after review. A paid invoice needs a credit or refund review; it cannot simply be voided. Cancellation does not automatically cancel the fee. Do not relabel a previously confirmed booking as “Not booked” to erase its history.
Good to know
For the full agreement and more detail, see the provider FAQ and enrollment terms.
No. Open the secure link in the request email or notification. Keep that link private and save the email: you can use it again to update your quote or report the outcome.
Yes, when the request invites services your company is approved to offer. Use each service tab to submit its own price, inclusions and assessment. Sending one offer does not send the others. Only the actual initial booking triggers a fee—not every quote or service tab.
Yes. Select Estimate and clearly identify what is included, excluded or still to be confirmed. You can also ask a question through Need another journey detail? on the secure request page. An estimate does not confirm clinical suitability, airline acceptance or availability.
Choose Still discussing and return to the original secure link when they decide. A call or an Interested notification is not a booking. Report Booked only after the client has actually agreed to the service, price and arrangements.
Please submit the offer through the secure quote form so it appears on the patient’s comparison page. An ordinary email reply should not be assumed to publish a quote. Email support@medicalride.org if you need help.
Use Decline this option for an invited service you cannot offer. Other invited options remain available. You are not required to quote every request. To stop future outreach, use the email’s opt-out link or reply REMOVE.
When supplied, the secure request page shows patient-reported insurance or assistance-company information. You may state how you can handle payment or offer private-pay pricing. Verify any authorization or payment guarantee yourself; it is not automatically confirmed by MedicalRide. Do not proceed under a referral-fee arrangement where it is prohibited.
No. Network approval, a public listing and the optional badge are not clinical certification, accreditation or a guarantee of availability. Your company remains responsible for its credentials, operating authority, insurance, staffing and clinical decisions.
One service or several. Your choice.
Create your profile, keep your coverage current and choose the requests that fit your team.
MedicalRide connects independent providers and requesters. It does not provide medical care, operate aircraft, determine fitness to travel or guarantee referrals, availability or bookings.